Our success is built on being an independent, mutual Society, which places customers (or members) at the heart of everything we do. Being a mutual means we don’t have shareholders to pay dividends to so we can share the results of our success with our members through higher interest rates for savers, lower rates for borrowers and providing better services.
This also means contributing to the communities we serve, including supporting local charities not only financially, but also voluntarily with our time, experience and knowledge. Find out more
Our roots and heritage are firmly in the Melton Mowbray area and our 3 local branches – Melton, Grantham and Oakham – provide a level of customer service you would expect of a community based building society. It’s also very easy to do business with us over the telephone, online and through mortgage intermediaries. Our customer advisors are here to help from 9am to 6pm Monday to Friday and 9am to 12pm on Saturday.
Our Mission Statement reflects our commitment to mutuality and our customers:
“To be a trusted national provider of savings and mortgage products, with a reputation for meeting niche customer requirements, whilst having the freedom to reward our members by delivering a strong business performance.”
5 values which help us put this into practice:
Integrity we always strive to keep our promises and act responsibly to inspire trust and confidence
Openness we are honest and straightforward and we are always open to new ideas
Respect we always acknowledge, support and recognise individual choice
Learning we constantly strive to improve and learn from our mistakes and the experiences of others
Teamwork we always help each other to achieve our full potential and work together to keep the customer experience at the heart of all we do
For our customers this will mean we really are here to help…
If you think we have not lived up to our values please call 01664 414141 and ask to speak to the Chief Executive.