We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.
In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.
To reduce the risk to our branch staff and customers, from 1st April, branch opening hours will temporarily be reduced to 9am - 12pm Monday to Friday and closed on Saturdays.
We have also temporarily reduced our telephone opening hours at Principal Office to 9am - 3.30pm Monday to Friday and closed on Saturdays.
We apologise for any inconvenience this may cause.
There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is...
Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.
To help you stay protected, here are some things that we will never do:
Please remain vigilant.
Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.
We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.
Please click here to see a list of Frequently Asked Questions for our members.
The Melton Building Society
Our success is built on being an independent, mutual Society, which places customers (or members) at the heart of everything we do. Being a mutual means we don’t have shareholders to pay dividends to so we can share the results of our success with our members through higher interest rates for savers, lower rates for borrowers and providing better services.
This also means contributing to the communities we serve, including supporting local charities not only financially, but also voluntarily with our time, experience and knowledge. Find out more
Our roots and heritage are firmly in the Melton Mowbray area and our 3 local branches – Melton, Grantham and Oakham – provide a level of customer service you would expect of a community based building society. It’s also very easy to do business with us over the telephone, online and through mortgage intermediaries. Our customer advisors are here to help from 9am to 6pm Monday to Friday and 9am to 12pm on Saturday.
“By recognising each customer as an individual, we’ll provide product solutions that work for them and allow us to make a long-standing positive impact on our community.”
Respect the Individual
Whether you’re a customer, colleague or partner, we recognise the value each person can bring to our organisation. We value their views, opinions and feedback.
We understand that trust has never mattered more within financial services, and without it, we couldn’t exist. You can trust our experienced and knowledgeable team to do what they say they will, and never let you down.
Sense of Belonging
We understand that feeling valued, is the key to a sense of belonging. By working together as a team, actively listening, and always responding we demonstrate that we have heard and value every single person.
Striving to Achieve
We make things happen and never rest on our laurels. We’re always looking for ways to drive ourselves and our communities forwards.
If you think we have not lived up to our values please call 01664 414141 and ask to speak to the Chief Executive.