Our success is built on being an independent, mutual Society, which places customers (or members) at the heart of everything we do. Being a mutual means we don’t have shareholders to pay dividends to so we can share the results of our success with our members through higher interest rates for savers, lower rates for borrowers and providing better services.
This also means contributing to the communities we serve, including supporting local charities not only financially, but also voluntarily with our time, experience and knowledge. Find out more
Our roots and heritage are firmly in the Melton Mowbray area and our 3 local branches – Melton, Grantham and Oakham – provide a level of customer service you would expect of a community based building society. It’s also very easy to do business with us over the telephone, online and through mortgage intermediaries. Our customer advisors are here to help from 9am to 6pm Monday to Friday and 9am to 12pm on Saturday.
Our Mission:
“By recognising each customer as an individual, we’ll provide product solutions that work for them and allow us to make a long-standing positive impact on our community.”
Our Values:
Respect the Individual
Whether you’re a customer, colleague or partner, we recognise the value each person can bring to our organisation. We value their views, opinions and feedback.
Trust Matters
We understand that trust has never mattered more within financial services, and without it, we couldn’t exist. You can trust our experienced and knowledgeable team to do what they say they will, and never let you down.
Sense of Belonging
We understand that feeling valued, is the key to a sense of belonging. By working together as a team, actively listening, and always responding we demonstrate that we have heard and value every single person.
Striving to Achieve
We make things happen and never rest on our laurels. We’re always looking for ways to drive ourselves and our communities forwards.
If you think we have not lived up to our values please call 01664 414141 and ask to speak to the Chief Executive.
Call one of our friendly advisors on 01664 414141. Opening hours 9am to 6pm Monday to Friday and 9am to 12pm on Saturday.
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