I started work as a customer advisor at the Grantham Branch in April 1992, I had 2 young children and was able to work part time to fit in with school hours. Over the next few years I gradually increased my hours and became full time when my children were older.
The Society encouraged me to train to become a mortgage advisor and in 2004 I passed my CeMAP exams, and since then have been a mortgage advisor working across our branch network.
In 2006 I was promoted to Branch Manager of the Oakham Branch and then moved to become Branch Manager at Melton Branch, and later returning to Grantham as Branch Manager and Mortgage Advisor.
My role as Branch Manager involves ensuring the day to day smooth running of the branch and providing support and training to all my staff in their development within the Society. As a Mortgage Advisor I meet and talk to many customers from helping first time buyers gain their first step onto the housing ladder, to helping arrange mortgages for customers who are building their own homes.
My job is interesting, varied, and at times challenging, but above all most of the time I really enjoy it!
I joined the Grantham branch of the Melton in 2010 as a customer advisor. I really enjoy talking to customers and the warmth and friendliness of the staff at the Grantham branch immediately appealed to me, so it’s a great role for me.
Every day is different and I love the fact that so many customers now know my name and they like having a little chat whilst I help them with their savings or any queries they may have.
The branch gets involved in a lot of local community fund raising which may involve anything from cake baking and organising raffles, to helping at Wildlife Trust events – it’s great fun!