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Coronavirus - Help us to help you

We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.

In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.

To reduce the risk to our branch staff and customers, from 1st April, branch opening hours will temporarily be reduced to 9am - 12pm Monday to Friday and closed on Saturdays.

We have also temporarily reduced our telephone opening hours at Principal Office to 9am - 3.30pm Monday to Friday and closed on Saturdays.

We apologise for any inconvenience this may cause.


There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is...

Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.

To help you stay protected, here are some things that we will never do:

  • Ask you to disclose your PIN number or other passwords for your accounts
  • Encourage you to move funds from your own account into a different “safe” account
  • Charge up-front fees for repayment holidays
  • Make home visits to collect mortgage arrears on your doorstep
  • Demand an immediate payment of mortgage arrears over the phone
  • Demand payment of mortgage arrears via email providing you with a link through which to make payments.

Please remain vigilant.

Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.

Coronavirus Update

We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.

Please click here to see a list of Frequently Asked Questions for our members.

The Melton Building Society

Call us on 01664 414141 between 9am and 6pm Monday to Friday and 9am and 12pm on Saturdays

Branch Careers

melton branch careers banner

Our 3 branches in Melton, Grantham and Oakham are the face of the Society and if you love meeting people a career in one of our branches is the place for you! Whether you join us as a branch manager, supervisor or customer adviser you’ll be part of a team making sure our customers get the most from our branches. Entry level requirements for Customer Advisor are 5 GCSE’s grades A – C to include Maths and English Language, together with great communication skills and a real desire to provide an excellent level of service.

Meet some of our people

Branch manager, Dawn Wright

I started work as a customer advisor at the Grantham Branch in April 1992, I had 2 young children and was able to work part time to fit in with school hours. Over the next few years I gradually increased my hours and became full time when my children were older.

In 2006 I was promoted to Branch Manager of the Oakham Branch and then moved to become Branch Manager at Melton Branch, and later returning to Grantham as Branch Manager.

My role as Branch Manager involves ensuring the day to day smooth running of the branch and providing support and training to all my staff in their development within the Society.

My job is interesting, varied, and at times challenging, but above all most of the time I really enjoy it!

Branch Supervisor, James Goodliffe

I joined the Grantham branch of the Melton in 2010 as a customer advisor. I really enjoy talking to customers and the warmth and friendliness of the staff at the Grantham branch immediately appealed to me, so it’s a great role for me.

Every day is different and I love the fact that so many customers now know my name and they like having a little chat whilst I help them with their savings or any queries they may have.

The branch gets involved in a lot of local community fund raising which may involve anything from cake baking and organising raffles, to helping at Wildlife Trust events – it’s great fun!

We are always interested to receive CVs from talented people. If you would like to submit your CV speculatively please click here.