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Coronavirus - Help us to help you

We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.

In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct during our business opening hours if you have any queries or to register to use our online services.

To reduce the risk to our branch staff and customers, from Monday 2 November our branch opening hours will temporarily be: Monday to Friday 9am – 2pm.  We are currently closed on Saturdays.  Branch telephones will be open 9am to 4pm Monday to Friday.

Our telephone opening hours at Principal Office will be 9am – 4pm Monday to Friday.

Please note visitors to our branches and Principal Office will be required to wear a face covering.

Thank you for your cooperation

EMAIL SCAM EXPLOITING JOB RETENTION SCHEME

Please beware of the following phishing email scam – National Trading Standards have passed on an alert about a phishing scam based on impersonating correspondence from the Government’s Job Retention Scheme.

  • The scam involves phishing emails to companies about the scheme
  • The emails pretend to be from Jim Harra, First Permanent Secretary and Chief Executive of HMRC
  • The sender email address used is  no-reply@ncryptedprojects.com
  • the emails use Official HMRC branding, and the message asks for the bank details of the recipient.

An example message is provided below – the typos are the fraudsters’ own work:

“Dear customer, We wrote to you last week to help you prepare to make a claim through the Coronavirus Job Retention Scheme. We are now writing to tell you how to access the Covid-19 relief. You will need to tell your us which UK bank account you want the grant to be paid into, in order to ensure funds are paid as quickly as possible to you.”

NO EXCUSE FOR DOMESTIC ABUSE

According to data from the Home Office and charities supporting victims, the pressures of living under COVID lock-down have caused a rapid increase in cases of domestic abuse. Abuse can take the form of coercive control, deliberate neglect and verbal or physical aggression. It often involves economic abuse (coercive control of the victim’s finances to steal their money and / or deny them the right to spend it).  We’re supporting the Government’s campaign to raise awareness about help for victims of domestic abuse.  You can find further guidance on how to get help here: https://www.gov.uk/guidance/domestic-abuse-how-to-get-help

COVID-19 – ZOOM SCAM

Scammers are sending emails posing as the Zoom download manager asking the recipient to complete their download by clicking “next”, which releases malware when clicked. The only safe way to set up Zoom for personal use is to go on the Zoom official website and download it yourself.

COVID-19 – TEXT SCAM

Please beware of a new text scam purporting to be from the Government which informs the recipient via a text that they have been issued a £250 fine for leaving the house during the lock-down as the Government have been tracking their movements using their phone. The recipient is told that if they don’t pay immediately they will incur a heavier fine and encouraged to click on a link to make the payment which may deliver malware as well as taking the payment and their account details.

COVID-19 – FRAUDULENT EMAILS

During the coronavirus outbreak, many companies and organisations have sent emails containing COVID19 updates to their customers to make them aware of their current response and status. As these types of emails have now become increasingly frequent, criminals have started to use this familiarity to their advantage. These fraudulent emails, framed as a corporate COVID-19 response, contain malicious attachments and are targeting individual consumers and companies alike…

Emails may also be disguised as coming from a hospital that inform the recipient they may have come in contact with an individual who tested positive for COVID-19. The email instructs the recipient to download an attached Excel file, complete a form, and bring it to the nearest hospital. Once the attachment is downloaded, the malware has been activated and the attackers may be able to access your data.

Please keep in mind that typically, legitimate COVID-19 response emails have a message only in the body of the email and do not contain attachments.

COVID-19 – PROTECT YOURSELF FROM FRAUD

There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is.

Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.

To help you stay protected, here are some things that we will never do:

  • Ask you to disclose your PIN number or other passwords for your accounts
  • Encourage you to move funds from your own account into a different “safe” account
  • Charge up-front fees for repayment holidays
  • Make home visits to collect mortgage arrears on your doorstep
  • Demand an immediate payment of mortgage arrears over the phone
  • Demand payment of mortgage arrears via email providing you with a link through which to make payments.

Please remain vigilant.

Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.

Coronavirus Update

We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.

Please click here to see a list of Frequently Asked Questions for our members.

The Melton Building Society

 

Principal Office Careers

melton principal office careers banner

Our Principal Office in Melton Mowbray in the heart of Leicestershire is a spacious purpose built modern building. It is a professional, open and friendly environment where there are a variety of roles:

  • Operations and Administration – delivering great customer service in administering our customers’ mortgages and savings.
  • Finance – careers from accounting to general finance administration.
  • Compliance – our compliance and risk department ensures we comply with the latest financial regulations and makes sure that we  meet the regulatory obligations and management of conduct risk.
  • Marketing – communicating with various audiences, from existing and prospective customers, to the wider public and journalists to  make sure customers recognise our brand.
  • IT – ensuring we integrate secure modern technology and systems in our business.

Meet some of our people

Customer Service Assistant, Jessica Fitt

I started working at the Melton in March 2018 as a full-time Customer Service Assistant within the Savings Administration team.

Our team deals with any enquiries potential or existing customers may have with their accounts. As a department, we ensure that all of our customers’ transactions are carried out as they should be and that any problems are flagged and sorted as quickly as possible to prevent disruption to our customers. My favourite part of this role is my team, they are more than just colleagues, we are all friends which makes the workplace such a nice environment. It really doesn't feel like a job when you love what you’re doing.

Since starting with the Melton I am so much more confident. I love talking to our customers both on the phone and in person and I have gained such a good understanding of how the financial world works.

I enjoy working at the Melton as I feel like my opinions and the work I put in is greatly appreciated. I feel like a valued member of staff and we are treated extremely well with the benefits we receive.

Senior Underwriter, James Sentance

I joined the Melton in 1997 as a Customer Advisor at one of our branches.

My current role is Senior Underwriter which involves approving mortgage applications and ensuring that Lending Policy is adhered to. The most enjoyable aspect of this role is finding ways to help people with 'interesting' mortgage requirements and scenarios.

I have attended numerous training and development courses over the years and I have obtained industry recognised qualifications in Ce-MAP and Advanced Ce-MAP. The Society, in conjunction with the Building Society Association, also sponsored me to study an MSc in Leadership and Management at Loughborough University

The atmosphere at work is always friendly and there is a great teamwork mentality.

IT Technician, Tom Bindloss

I joined the Society’s IT department in September 2019. My role involves a wide range of jobs from general fixing of computers and printers to network support, project management and support. Basically ensuring the smooth running of all IT matters - no two days are ever the same!

There are lots of opportunities for career development at the Melton which I hope to be able to take advantage of in the future. It’s great working for an organisation that is so supportive of helping employees to progress.

We are always interested to receive CVs from talented people. If you would like to submit your CV speculatively please click here.