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I started working at the Melton in November 2018 as a full-time Customer Service Assistant within the Savings Administration team.
Our team deals with any enquiries potential or existing customers may have with their accounts. As a department, we ensure that all of our customers’ transactions are carried out as they should be and that any problems are flagged and sorted as quickly as possible to prevent disruption to our customers. My favourite part of this role is my team, they are more than just colleagues, we are all friends which makes the workplace such a nice environment. It really doesn't feel like a job when you love what you’re doing.
Since starting with the Melton I am so much more confident. I love talking to our customers both on the phone and in person and I have gained such a good understanding of how the financial world works.
I enjoy working at the Melton as I feel like my opinions and the work I put in is greatly appreciated. I feel like a valued member of staff and we are treated extremely well with the benefits we receive.
I joined the Melton in 1997 as a Customer Advisor at one of our branches.
My current role is Senior Underwriter which involves approving mortgage applications and ensuring that Lending Policy is adhered to. The most enjoyable aspect of this role is finding ways to help people with 'interesting' mortgage requirements and scenarios.
I have attended numerous training and development courses over the years and I have obtained industry recognised qualifications in Ce-MAP and Advanced Ce-MAP. The Society, in conjunction with the Building Society Association, also sponsored me to study an MSc in Leadership and Management at Loughborough University
The atmosphere at work is always friendly and there is a great teamwork mentality.
I joined the Society’s IT department in September 2019. My role involves a wide range of jobs from general fixing of computers and printers to network support, project management and support. Basically ensuring the smooth running of all IT matters - no two days are ever the same!
There are lots of opportunities for career development at the Melton which I hope to be able to take advantage of in the future. It’s great working for an organisation that is so supportive of helping employees to progress.
Following the Bank of England Base Rate increases, our Standard Variable Rate is due to increase from 4.99% to 5.39% with effect from 1st June 2022.
Please also bear with us as our telephone lines will be busier as we help our customers