We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.
In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.
To reduce the risk to our branch staff and customers, from 1st April, branch opening hours will temporarily be reduced to 9am - 12pm Monday to Friday and closed on Saturdays.
We have also temporarily reduced our telephone opening hours at Principal Office to 9am - 3.30pm Monday to Friday and closed on Saturdays.
We apologise for any inconvenience this may cause.
There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is...
Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.
To help you stay protected, here are some things that we will never do:
Please remain vigilant.
Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.
We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.
Please click here to see a list of Frequently Asked Questions for our members.
The Melton Building Society
I started working at the Melton in March 2018 as a full-time Customer Service Assistant within the Savings Administration team.
Our team deals with any enquiries potential or existing customers may have with their accounts. As a department, we ensure that all of our customers’ transactions are carried out as they should be and that any problems are flagged and sorted as quickly as possible to prevent disruption to our customers. My favourite part of this role is my team, they are more than just colleagues, we are all friends which makes the workplace such a nice environment. It really doesn't feel like a job when you love what you’re doing.
Since starting with the Melton I am so much more confident. I love talking to our customers both on the phone and in person and I have gained such a good understanding of how the financial world works.
I enjoy working at the Melton as I feel like my opinions and the work I put in is greatly appreciated. I feel like a valued member of staff and we are treated extremely well with the benefits we receive.
I joined the Melton in 1997 as a Customer Advisor at one of our branches.
My current role is Senior Underwriter which involves approving mortgage applications and ensuring that Lending Policy is adhered to. The most enjoyable aspect of this role is finding ways to help people with 'interesting' mortgage requirements and scenarios.
I have attended numerous training and development courses over the years and I have obtained industry recognised qualifications in Ce-MAP and Advanced Ce-MAP. The Society, in conjunction with the Building Society Association, also sponsored me to study an MSc in Leadership and Management at Loughborough University
The atmosphere at work is always friendly and there is a great teamwork mentality.
I joined the Society’s IT department in September 2019. My role involves a wide range of jobs from general fixing of computers and printers to network support, project management and support. Basically ensuring the smooth running of all IT matters - no two days are ever the same!
There are lots of opportunities for career development at the Melton which I hope to be able to take advantage of in the future. It’s great working for an organisation that is so supportive of helping employees to progress.