I started working at the Melton in March 2018 as a full-time Customer Service Assistant within the Savings Administration team.
Our team deals with any enquiries potential or existing customers may have with their accounts. As a department, we ensure that all of our customers’ transactions are carried out as they should be and that any problems are flagged and sorted as quickly as possible to prevent disruption to our customers. My favourite part of this role is my team, they are more than just colleagues, we are all friends which makes the workplace such a nice environment. It really doesn't feel like a job when you love what you’re doing.
Since starting with the Melton I am so much more confident. I love talking to our customers both on the phone and in person and I have gained such a good understanding of how the financial world works.
I enjoy working at the Melton as I feel like my opinions and the work I put in is greatly appreciated. I feel like a valued member of staff and we are treated extremely well with the benefits we receive.
I joined the Melton in 1997 as a Customer Advisor at one of our branches.
My current role is Senior Underwriter which involves approving mortgage applications and ensuring that Lending Policy is adhered to. The most enjoyable aspect of this role is finding ways to help people with 'interesting' mortgage requirements and scenarios.
I have attended numerous training and development courses over the years and I have obtained industry recognised qualifications in Ce-MAP and Advanced Ce-MAP. I am currently studying for a degree in Leadership and Management at Loughborough University. The degree course is in conjunction with the Building Society Association.
The atmosphere at work is always friendly and there is a great teamwork mentality.
I started working for the Melton in September 2014 as a Finance Assistant responsible for day to day banking transactions, reconciliations and other operational tasks within Finance. Working in a small team within a highly regulated industry meant a steep learning curve, but I was rewarded with a very interesting and diverse set of daily and periodic tasks. To maintain my learning I have also received funding for AAT studies.
With two years of experience I am now in a newly created role as Finance Support Analyst which is giving me an opportunity to learn about other areas of the business, including liquidity, financial risk, regulatory reporting and payroll. These new responsibilities both take advantage of and supplement, the studies I have completed before and during my time with the Melton and demonstrate how my managers are committed to staff development and the fulfilment of potential.
Recently, I spent a day in the open air working on a community project on behalf of the Melton. To work for a local employer that supports its members, employees and communities to such a high level makes me very proud and glad to come to work.
I joined the Society in November 2012 as a Mortgage Processing Assistant. I am now a Junior IT Manager and this involves a wide range of jobs from general fixing of computers and printers, network support, project management and support. Basically ensuring the smooth running of all IT matters - no two days are ever the same!
I started off in the IT department knowing very little, but through in-house training I have gained a huge amount of knowledge from my colleagues. I have also taken certified training and sat a couple of exams. I am currently studying part time for a degree in IT and Computing which the Melton is helping me with.
It’s great working for an organisation that is so supportive of helping me develop my career.