We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.
In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.
To reduce the risk to our branch staff and customers, branch opening hours have temporarily be reduced to 9am - 1pm Monday to Friday and 9am – 12pm Saturdays.
We have also temporarily reduced our telephone opening hours at Principal Office to 9am - 3.30pm Monday to Friday and 9am – 12pm Saturdays. We apologise for any inconvenience this may cause.
We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.
Please click here to see a list of Frequently Asked Questions for our members.
The Society is aware of fraudsters using the Coronavirus outbreak to try and trick people into parting with their money. Here are four types of fraudulent activity that we are aware of:
The Society offers training and development opportunities as appropriate and relevant for all staff. For example, CeMAP qualification for mortgage advisors, trainee mortgage advisor programme, mortgage assessor development programme and a management development programme.
At the Melton we are committed to recognising the contribution of our staff so we offer an excellent benefits package, including:
You can look forward to a competitive basic salary, with structured grades that take your skills and experience into account. What’s more, bonus payments are awarded based on individual, team and Society performance.
There is a generous 20 – 28 days holiday entitlement (plus Bank Holidays), depending of your role and length of service, plus 1 additional day’s holiday to celebrate your birthday. The Society also offers a Holiday Buy Back Scheme which gives employees the option to buy up to 3 extra holiday days or to exchange holiday entitlement for extra pay.
We also believe in giving staff some flexibility to arrange their working hours in a way which fits their lifestyle and domestic responsibilities whilst still maintaining a high level of customer service.
As long as you are over the age of 18. It’s a personal pension scheme where both staff members and the Society contribute. In addition, members of the Scheme receive a lump sum cover in the event of death in service.
Branch staff will receive a complimentary professional uniform.
We believe in recognising loyalty and reward staff for long service.
We also believe in recognising staff who do a great job and we have a series of awards to celebrate achievement.