We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.
In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.
To reduce the risk to our branch staff and customers, branch opening hours have temporarily be reduced to 9am - 1pm Monday to Friday and 9am – 12pm Saturdays.
We have also temporarily reduced our telephone opening hours at Principal Office to 9am - 3.30pm Monday to Friday and 9am – 12pm Saturdays. We apologise for any inconvenience this may cause.
We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.
Please click here to see a list of Frequently Asked Questions for our members.
The Society is aware of fraudsters using the Coronavirus outbreak to try and trick people into parting with their money. Here are four types of fraudulent activity that we are aware of:
Download information as a PDF Document.
The Melton is a progressive organisation which recognises and promotes diversity in its workforce. We appreciate the value of difference and we are committed to protecting the rights of all employees.
Ensuring diversity in the Society is about building a culture in which the whole organisation works together and in which difference is valued. The Board’s ambition for this is articulated in the Equal Opportunities Policy contained in the Staff Handbook. This statement on Board composition is intended to make clear to all our stakeholders that these values and beliefs apply equally to the Board.
In line with Rule 12 (1) of the Society, the Board of Directors must not be comprised of more than 8 nor less than 5 members.
Achieving a diversity and balance of skills, independence and experience shall be the key determinant of any new appointment to the Board where selection of the most suitable candidate will be paramount.
No candidate for Board membership shall be discriminated against on grounds of gender, marital status, race, ethnic origin, colour, nationality, disability, sexual orientation, religion, age, social circumstances or any other irrelevant factor.
Realising the benefits of gender diversity the Board will endeavour, subject to the considerations above, to maintain each of male and female representation at Board level of at least 25% of its composition.
All Directors must meet the test of fitness and propriety laid down by the Prudential Regulation Authority and Financial Conduct Authority at all times.
The Nominations Committee will report annually, in the Corporate Governance section of the Annual Report and Accounts, on the process used in relation to Board appointments. This report will include a summary of the Board Composition Policy with update on the gender ratios of Board membership.
The Nominations Committee will review the Policy annually. This will include an assessment of its effectiveness and whether the desired gender representation levels remain appropriate. The Committee will recommend any necessary Policy revisions to the Board for approval.