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From Monday 12 April 2021, our branch opening hours will be: Monday to Friday 9am – 3pm and Saturday 9am to 12pm. Branch telephones will be open Monday to Friday 9am to 4.30pm.
Our telephone opening hours at Principal Office are 9am – 6pm Monday to Friday and 9am to 12pm on Saturdays.
Please note visitors to our branches and Principal Office will be required to wear a face covering.
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a) Product development based on an understanding of the target markets, its likely needs and financial capability.
b) Provision of clear and accurate information to customers during promotions, advice, sales and after sales activity.
c) Make charges transparent.
d) Balancing the commercial objectives of increasing sales activity with the objective of treating customers fairly.
e) Provision of help and assistance to customers to enable them to understand relevant products and services.
f) Identify common underlying causes of complaint and taking appropriate action to eliminate such causes.
g) Advising customers on the impact of economic change upon the products and services provided.
h) Prepare and consider management information to monitor the performance of the treating customers fairly programme.
Whilst we review our own processes and procedures to ensure a consistent approach to treating you fairly, if you feel that there is any aspect of our business that does not follow the above principles, please contact Melanie Swainston, Marketing Manager, at our Principal Office address, or telephone 01664 414006 or email firstname.lastname@example.org