Manage Cookie Settings

Preferences updated.

Essential Cookies

Essential cookies allow us to remember the choices you make on our site and to provide enhanced and more personalised features, such as acknowledging a service announcement, remembering if we have asked you to participate in a promotion and for other services you request. These features help us to improve your visit to our website and are essential to the funcionality of the website and so cannot be disabled.

Non-Essential Cookies

The non-essential cookies on our website are mainly analytical cookies and are used to track visitors on the website. They are crucial in measuring the performance of a website and to optimise it. If you do not wish for us to track your usage you can disable these here

Our current branch opening times - Help us to help you

Our branch opening hours are Monday to Friday 9 am – 3 pm and Saturday 9 am to 12pm.
Branch telephones will be open Monday to Friday 9 am to 4.30pm.
Our telephone opening hours at Principal Office are 9 am – 6 pm Monday to Friday and 9 am to 12 pm on Saturdays.
Please note visitors to our branches and Principal Office will be required to wear a face covering.
Thank you for your cooperation.


Fair Outcomes

the melton building society

The Melton will follow the following principles:-

a) Product development based on an understanding of the target markets, its likely needs and financial capability.

b) Provision of clear and accurate information to customers during promotions, advice, sales and after sales activity.

c) Make charges transparent.

d) Balancing the commercial objectives of increasing sales activity with the objective of treating customers fairly.

e) Provision of help and assistance to customers to enable them to understand relevant products and services.

f) Identify common underlying causes of complaint and taking appropriate action to eliminate such causes.

g) Advising customers on the impact of economic change upon the products and services provided.

h) Prepare and consider management information to monitor the performance of the treating customers fairly programme.

Whilst we review our own processes and procedures to ensure a consistent approach to treating you fairly, if you feel that there is any aspect of our business that does not follow the above principles, please contact Melanie Swainston, Marketing Manager, at our Principal Office address, or telephone 01664 414006 or email