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Coronavirus - Help us to help you

We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.

In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.

To reduce the risk to our branch staff and customers, from 1st April, branch opening hours will temporarily be reduced to 9am - 12pm Monday to Friday and closed on Saturdays.

We have also temporarily reduced our telephone opening hours at Principal Office to 9am - 3.30pm Monday to Friday and closed on Saturdays.

We apologise for any inconvenience this may cause.

COVID-19 – PROTECT YOURSELF FROM FRAUD

There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is...

Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.

To help you stay protected, here are some things that we will never do:

  • Ask you to disclose your PIN number or other passwords for your accounts
  • Encourage you to move funds from your own account into a different “safe” account
  • Charge up-front fees for repayment holidays
  • Make home visits to collect mortgage arrears on your doorstep
  • Demand an immediate payment of mortgage arrears over the phone
  • Demand payment of mortgage arrears via email providing you with a link through which to make payments.

Please remain vigilant.

Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.

Coronavirus Update

We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.

Please click here to see a list of Frequently Asked Questions for our members.

The Melton Building Society

Call us on 01664 414141 between 9am and 6pm Monday to Friday and 9am and 12pm on Saturdays

Supporting our Community

Community Support from The Melton Building Society

Charity of the Year

The Society’s Charity of the Year is Rainbows 

Rainbows is the East Midlands’ only hospice for children and young people, providing vital care and support to families impacted by life-limiting or life-threatening conditions. The hospice provides end of life care, symptom management, short breaks and respite care, together with help for parents and siblings through their bereavements.

Rainbows only gets around 15% of their funding from government bodies, so the charity relies on donations to fund the care they give.

Rainbows has 12 beds and aims to provide 1:1 care wherever possible on a needs led basis for all children and young people who use their service. Rainbows is a nurse-led unit with support from a team of doctors with expertise in children’s palliative and end of life care and symptom management.

Our branches and Principal Office are fund raising throughout the year with raffles, book and cake sales and dress down days.  Please give us your support!

Get involved
Volunteers play a vital part in supporting Rainbows. From gardening and housekeeping to fundraising and administration. Volunteers at the hospice work as part of the wider team and help to bring love, smiles and laughter to the children, young people and families that they support.

If you would like to support Rainbows, here are just some of the ways you can get involved:

Rainbows Ambassador
Fundraising Event Volunteer
Friends Group Volunteer
Community stall holder
Bucket collector
Collection Tin Organiser
Office and admin support
Retail shop volunteer
Shop Donations supervisor volunteer
Shop Donations volunteer

Whether you can offer a regular commitment of a few hours a week or help on an occasional basis – there is something for everyone. Find out more https://www.rainbows.co.uk.

 

 


 

Get In Touch

Call one of our friendly advisors on 01664 414141. Opening hours 9am to 6pm Monday to Friday and 9am to 12pm on Saturday.

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