Manage Cookie Settings

Preferences updated.

Essential Cookies

Essential cookies allow us to remember the choices you make on our site and to provide enhanced and more personalised features, such as acknowledging a service announcement, remembering if we have asked you to participate in a promotion and for other services you request. These features help us to improve your visit to our website and are essential to the funcionality of the website and so cannot be disabled.

Non-Essential Cookies

The non-essential cookies on our website are mainly analytical cookies and are used to track visitors on the website. They are crucial in measuring the performance of a website and to optimise it. If you do not wish for us to track your usage you can disable these here

Accessibility Help

Help and Support

the melton building society

At Melton Building Society, we understand that times can be challenging for our members and that a person’s circumstances could change at any point.

If your personal circumstances have changed, we may be able to help you. Whether you’re experiencing money worries, illness, suffered a bereavement or you’re caring for a loved one, we are here to help and support you during these challenging times.

We will do our very best to help and support you with managing your accounts, and with your permission, we will add any information that you provide us to your account, which means you won’t have to repeat telling us of your situation each time you make contact with us – which we understand for some members can be frustrating.

If your personal circumstances have changed and you would like to notify us of your situation, please speak with one of our friendly and helpful colleagues by either visiting one of our branches or by telephone on 01664 414141.

Alternatively, if you wish to let us know another way, you can download and print our Request for Additional Information to be Added to Account form and send to us by email at or by post to Melton Building Society, Mutual House, Leicester Road, Melton Mowbray, LE13 0DB.

You can find further help and information below:

Bereavement Support

Dealing with the financial affairs of a loved one you have recently lost is never easy, we are here to help and support you every step of the way during this difficult time. Once you’re ready to let us know, we will make the process of closing the accounts as smooth as possible.

Protect yourself from Scams and Fraud

Anybody can fall victim to fraudsters and scams, especially online. Scammers make their living by tricking people out of their hard-earned savings, so knowing how to spot a scam is an important skill.


As a local mutual society, we want to make our branches and services accessible to all our members.

Making a Complaint

We always aim to provide you with the highest standards of service. However, there may be occasions when our service falls short of your expectations, if so please tell us about it straight away and we will do all we can to put things right.

Financial Difficulties

If you are having trouble making your mortgage repayments on time, we are here to help you. If you are worried about missing repayments, get in touch on 01664 414141 and let us know why you are having difficulties.

Support Managing Your Affairs

If you were no longer able to make decisions for yourself because of an accident or an illness such as a stroke or dementia, who would act on your behalf to carry out your personal and financial affairs?

Useful Documents

You can find our range of useful documents below:

Jargon Buster

Melton Building Society Privacy Policy

Dealing With Complaints

Get In Touch

Call one of our friendly advisors on 01664 414141. Opening hours 9am to 6pm Monday to Friday and 9am to 12pm on Saturdays.

Request a Call Back

Leave your details and we will call you back.