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Accessibility Help
Accessibility of our branches and services
As a local mutual society, we want to make our branches and services accessible to all our members.
Our branches are all equipped with handy extras such as magnifying glasses, clipboards, and lap pads to help customers transact with us. We also provide the following services.
Branch accessibility
All branches have level access from the pavement, and doors that open automatically.
Lower-level writing counters are provided in all our branches. Please ask a member of branch staff if you also want a chair during your visit and they will be happy to provide one.
Visually impaired
We welcome assistance dogs in all branches, and we can also provide leaflets/statements in large print or braille on request.
We can provide account statements in easier-to-read large print or braille on request. For customers with dyslexia, we can print forms and statements on blue paper. If you require any of these services, please speak with a member of staff.
Hearing impaired
We are always willing to help by writing things down and are equally happy to receive written instructions.
All our branches have portable induction hearing loops that can be used at the counter and in meeting rooms. Induction loops improve sound quality for people with hearing aids with a “T” setting.
Relay UK
This may be a preferred method of contact for anyone who has difficulty hearing or talking. It’s a service developed by British Telecom on behalf of the communications industry. Relay UK lets users make calls on devices such as smartphones, laptops or tablet computers, allowing for easier and quicker conversations. Please click on the link for more information on this service BT
Get In Touch
Call one of our friendly advisors on 01664 414141. Opening hours 9am to 6pm Monday to Friday and 9am to 12pm on Saturdays.
Request a Call Back
Leave your details and we will call you back.
