We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.
In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.
To reduce the risk to our branch staff and customers, branch opening hours have temporarily be reduced to 9am - 1pm Monday to Friday and 9am – 12pm Saturdays.
We have also temporarily reduced our telephone opening hours at Principal Office to 9am - 3.30pm Monday to Friday and 9am – 12pm Saturdays.
We apologise for any inconvenience this may cause.
We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.
Please click here to see a list of Frequently Asked Questions for our members.
The Society is aware of fraudsters using the Coronavirus outbreak to try and trick people into parting with their money. Here are four types of fraudulent activity that we are aware of:
Sales of ineffective protective face masks
Coronavirus-themed phishing emails with malicious links and attachments
Fraudsters sending texts and emails pretending to be from the World Health Organisation (WHO) claiming to be able to provide a list of infected people in their area. Please remember to be wary of links and attachments from unsolicited emails and texts and take care not to provide your personal or financial details
Posing as employees of a bank or building society. Please click here to read further guidance on how to protect yourself
If you want to invest in property and buy a house to let, you'll need a Buy to Let mortgage. Our Buy to Let mortgages allow landlords to build a portfolio of up to three properties with a total borrowing of £500,000 with the Society.
If you wish to let your main residence or a property that you have inherited, our Consumer Buy to Let mortgage may be appropriate for you
Our Family Buy to Let mortgage is specifically designed for renting your buy to let property to a family member
If you wish to invest in a holiday home or property to take advantage of holiday rental rates, we offer a Holiday Buy to Let mortgage
Our self build mortgages make financing your self build or renovation project simple with funds released in stages.
We are one of just a few lenders who will lend to purchase the land (with outline planning permission). The Society will lend up to 85% of land and build costs (max 75% of final value)
Our Family Assist Self Build mortgage allows parents to provide the deposit for the mortgage and have it returned on completion
Our Advance Self Build mortgage releases funds in advance
Our Eco Self Build mortgage rewards investment in energy efficient features
Customers can have the mortgage on an interest only basis - this is particularly helpful if living in rented accommodation during the build or if choosing to stay in existing housing with a monthly mortgage payment
Pay a lump sum off at the end of the build when you complete a scheme transfer and the Society will waive the early repayment charges. This is particularly helpful for customers who may have savings they had kept aside for contingency for the build or if they have reclaimed VAT at the end of the self build project that they want to use to reduce the mortgage balance
At the end of your self build project you can transfer to a standard mortgage with the Society without incurring early repayment charges