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Our current branch opening times - Help us to help you

Our branch opening hours are Monday to Friday 9 am – 3 pm and Saturday 9 am to 12pm.
Branch telephones will be open Monday to Friday 9 am to 4.30pm.
Our telephone opening hours at Principal Office are 9 am – 6 pm Monday to Friday and 9 am to 12 pm on Saturdays.
Please note visitors to our branches and Principal Office will be required to wear a face covering.
Thank you for your cooperation.

Existing Mortgage Customers

Changing mortgages for existing customers is something we can help with. This might be to raise funds to help pay for home improvements or to pay for a large purchase.

Choose a new deal with the Melton, and you’ll always be offered our best rates.

Switching Your Melton Mortgage

Existing borrowers with the Melton may be eligible to switch to a new mortgage product without incurring any application fee or early repayment charges.

You also won’t have to pay any legal or valuation fees when switching. We won’t need to carry out credit or affordability checks, unless you’re making other changes to your mortgage (such as repayment type or term). You can take advantage of our current product range which could mean getting a better rate and saving money.

If you would like to consider switching to a new mortgage product with us simply give our Mortgage Retentions Team a call on 01664 414145 to discuss the options available to you in the first instance. The Team can then arrange for you to have a more in depth discussion of your mortgage requirements with one of our mortgage advisors who can help you choose a suitable product based on your needs and circumstances, if you require advice.

You can transfer to a new product up to 3 months before the end of your current mortgage deal and we’ll write to you 5 months before your product comes to an end to let you know what’s available.

Porting Your Mortgage

Porting your mortgage means taking the same mortgage deal with you to a different property – keeping the same lender, balance, loan to value ratio and mortgage type.

If you would like to find out more about transferring your existing Melton mortgage to a new property when you move home on a ‘like for like’ basis, please click here to read our Portability Information Sheet or call our Main Switchboard on 01664 414141 to speak to a Mortgage Advisor.

Further Borrowing

If you would like to apply for additional borrowing perhaps to help finance home improvements or pay for a large purchase, please contact our Main Switchboard on 01664 414141 to speak to a Mortgage Advisor.

Do you have an interest only mortgage?

If you have an interest only mortgage and you’re unsure about whether you have sufficient arrangements in place to repay the capital balance at the end of your mortgage term, please speak to us – reviewing the way you make repayments can be very useful. Together, we can discuss all the options available to you.

You might also find the FCA’s “Interest only-mortgages: act now and talk to your lender” publication helpful.

Have your circumstances changed since you took out your mortgage?

Not a problem. We can offer a review with a member of our experienced team who will discuss future arrangements and repayment strategies with you. There’s plenty of help around. Take a look at You can also check our Guide to Mortgages for an overview.


If you’re not an existing customer of the Melton, but would like to look at your remortgaging options we can help – we’re working with Mortgage Advice Bureau who will search 1,000’s of mortgages from over 90 lenders to find the right remortgage deal for you. Click here to find out more.