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Coronavirus - Help us to help you

We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.

In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.

To reduce the risk to our branch staff and customers, branch opening hours have temporarily be reduced to 9am - 1pm Monday to Friday and 9am – 12pm Saturdays.

We have also temporarily reduced our telephone opening hours at Principal Office to 9am - 3.30pm Monday to Friday and 9am – 12pm Saturdays. We apologise for any inconvenience this may cause.

Coronavirus Update

We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.

Please click here to see a list of Frequently Asked Questions for our members.

Coronavirus Scams

The Society is aware of fraudsters using the Coronavirus outbreak to try and trick people into parting with their money. Here are four types of fraudulent activity that we are aware of:

  • Sales of ineffective protective face masks
  • Coronavirus-themed phishing emails with malicious links and attachments
  • Fraudsters sending texts and emails pretending to be from the World Health Organisation (WHO) claiming to be able to provide a list of infected people in their area. Please remember to be wary of links and attachments from unsolicited emails and texts and take care not to provide your personal or financial details
  • Posing as employees of a bank or building society. Please click here to read further guidance on how to protect yourself

Thank you for your patience.

The Melton Building Society

Call us on 01664 414141 between 9am and 6pm Monday to Friday and 9am and 12pm on Saturdays

Existing Mortgage Customers

Transferring mortgages for existing customers is something we can help with. This might be to a financially better plan or to raise funds to help pay for home improvements.

Choose a new deal with the Melton, and you’ll always be offered our best rates. What’s more, you won’t have to pay an application fee.

There are many benefits to being an existing customer with the Melton, including:

  • Transfer to a new product up to 3 months before the end of your current mortgage deal without paying any product fees or incurring an early repayment charge.  View our Scheme Transfer Product Guide for Existing Customers here.
  • Apply for additional borrowing to help finance home improvements, treat yourself to a special holiday or pay for a large purchase
  • Take your mortgage with you to a new home – this is called porting
  • Open a savings account to reduce the amount of interest you pay on your mortgage – this is called an Offset.

Do you have an interest only mortgage?

Perhaps you’re unsure about whether you have sufficient arrangements in place to repay the capital balance at the end of your mortgage term. If that’s the case, please speak to us – reviewing the way you make repayments can be very useful. Together, we can discuss all the options available to you.

You might also find the FCA’s “Interest only-mortgages: act now and talk to your lender” publication helpful.

Have your circumstances changed since you took out your mortgage?

Not a problem. We can offer a review with one of our experienced team who will advise you on future arrangements and repayment strategies. There’s plenty of help around. Take a look at www.moneyadviceservice.org.uk. You can also check our Guide to Mortgages for an overview.

And if you’re not an existing customer of the Melton, why not have a chat with us about remortgaging?

Next steps

To find out more about preferential deals and options for our existing mortgage customers, get in touch today.

You can transfer to a new deal over the phone or in person at your nearest branch, whichever suits you best. Call us on 01664 414141 to find out more.