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Coronavirus - Help us to help you

We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.

In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct during our business opening hours if you have any queries or to register to use our online services.

From Thursday 7 January 2021, our branch opening hours will be: Monday to Friday 9am – 1pm.  Our Melton Branch  will be open on Saturday 9am to 12pm.  Our Grantham and Oakham Branches will be closed on Saturdays.  Branch telephones will be open 9am to 4.30pm Monday to Friday. 

Our telephone opening hours at Principal Office will be 9am – 6pm Monday to Friday and 9am to 12pm on Saturdays.

Please note visitors to our branches and Principal Office will be required to wear a face covering.

Thank you for your cooperation



Please beware of the following phishing email scam – National Trading Standards have passed on an alert about a phishing scam based on impersonating correspondence from the Government’s Job Retention Scheme.

  • The scam involves phishing emails to companies about the scheme
  • The emails pretend to be from Jim Harra, First Permanent Secretary and Chief Executive of HMRC
  • The sender email address used is
  • the emails use Official HMRC branding, and the message asks for the bank details of the recipient.

An example message is provided below – the typos are the fraudsters’ own work:

“Dear customer, We wrote to you last week to help you prepare to make a claim through the Coronavirus Job Retention Scheme. We are now writing to tell you how to access the Covid-19 relief. You will need to tell your us which UK bank account you want the grant to be paid into, in order to ensure funds are paid as quickly as possible to you.”


According to data from the Home Office and charities supporting victims, the pressures of living under COVID lock-down have caused a rapid increase in cases of domestic abuse. Abuse can take the form of coercive control, deliberate neglect and verbal or physical aggression. It often involves economic abuse (coercive control of the victim’s finances to steal their money and / or deny them the right to spend it).  We’re supporting the Government’s campaign to raise awareness about help for victims of domestic abuse.  You can find further guidance on how to get help here:


Scammers are sending emails posing as the Zoom download manager asking the recipient to complete their download by clicking “next”, which releases malware when clicked. The only safe way to set up Zoom for personal use is to go on the Zoom official website and download it yourself.


Please beware of a new text scam purporting to be from the Government which informs the recipient via a text that they have been issued a £250 fine for leaving the house during the lock-down as the Government have been tracking their movements using their phone. The recipient is told that if they don’t pay immediately they will incur a heavier fine and encouraged to click on a link to make the payment which may deliver malware as well as taking the payment and their account details.


During the coronavirus outbreak, many companies and organisations have sent emails containing COVID19 updates to their customers to make them aware of their current response and status. As these types of emails have now become increasingly frequent, criminals have started to use this familiarity to their advantage. These fraudulent emails, framed as a corporate COVID-19 response, contain malicious attachments and are targeting individual consumers and companies alike…

Emails may also be disguised as coming from a hospital that inform the recipient they may have come in contact with an individual who tested positive for COVID-19. The email instructs the recipient to download an attached Excel file, complete a form, and bring it to the nearest hospital. Once the attachment is downloaded, the malware has been activated and the attackers may be able to access your data.

Please keep in mind that typically, legitimate COVID-19 response emails have a message only in the body of the email and do not contain attachments.


There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is.

Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.

To help you stay protected, here are some things that we will never do:

  • Ask you to disclose your PIN number or other passwords for your accounts
  • Encourage you to move funds from your own account into a different “safe” account
  • Charge up-front fees for repayment holidays
  • Make home visits to collect mortgage arrears on your doorstep
  • Demand an immediate payment of mortgage arrears over the phone
  • Demand payment of mortgage arrears via email providing you with a link through which to make payments.

Please remain vigilant.

Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.

Coronavirus Update

We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.

Please click here to see a list of Frequently Asked Questions for our members.

The Melton Building Society


Our complex services required a creative digital marketing strategy

The Melton 

At the Melton Building Society, we are proud to have been providing mortgages and financial services to the community since 1875. 

Unlike many lenders, the Melton has a real community focus. We’re a mutual society, which means we don’t have shareholders to pay dividends to. Instead, we’re able to offer our members higher interest rates on savings and lower rates for borrowers.

In addition, the Melton Building Society Charitable Foundation provides support to local charities and community projects. 

We work with Mortgage Advice Bureau to help customers find the best mortgage deal by comparing 1000’s of mortgages from over 90 different lenders.

Reaching out to Ketchup Marketing

The range and complexity of our services here at the Melton meant we needed to find creative online solutions. With so much on offer, we needed to make sure our online visitors had easy access to the information they were looking for. And with so many possible options and lengthy eligibility criteria, simply listing everything wasn’t enough. We needed a more bespoke solution. That’s when we contacted Ketchup.

Ketchup builds interest through a highly-functional website



A corporate website

We asked Ketchup to create our corporate website. This was set to be a huge site – comprising over 100 web pages. What’s more, it was vital that this website could double up as a content management system.

The reason for this added requirement was because our products and services are susceptible to change – in line with the economy and other external factors. We required a solution that allowed us to keep our content current through every type of market change.

Bespoke tools

Positive user experience was key for us. Users needed to be able to visit our site, easily find what they were looking for, and have their questions answered quickly and simply.

Each of our customers has different needs, and we were searching for a solution that allowed users to find information easily, that was highly relevant to them when they visited our site.

To this end, Ketchup integrated a bespoke affordability calculator and a buy to let calculator application for the broker site. In addition, Ketchup integrated a Branch Finder tool which allows customers to view the Melton locations and find their nearest branch.

Ketchup also created a PDF builder for us. This piece of programming allows our site visitors to generate a custom savings brochure by selecting products that interest them. This technology allows our customers to find exactly what they need.

Subsequent sites


Not only did Ketchup create our main site, but the team also created two subsequent sites aimed at even more specialist searches. These were the Melton Brokers at and MBS lending at

This combination of sites helps us achieve our goal of creating an excellent user experience for our visitors. The Melton Broker’s site even incorporates a bespoke buy-to-let calculator for brokers, making it easier than ever for online visitors to engage with us.


And much more…

We found that Ketchup offered a highly comprehensive service with a huge range of bespoke options, which we took full advantage of to build websites that worked for us and our customers.

Through working with Ketchup, we have also benefited from a website that can be controlled by multiple users and integrated departments, a full website defence system for data security (KetchupProtect), a custom intranet system, fully-produced email marketing campaigns, and promotional print materials designed by Ketchup’s team of professional graphic designers.


Ongoing services

The Melton has an ongoing relationship with Ketchup which gives us peace of mind in the form of super quick response times to any marketing issues we have. In addition, we have a maintenance contract with Ketchup Marketing which provides day to day phone support as and when it is required. 

Working with Ketchup

The Melton is pleased to have worked with Ketchup and will continue to do so. If you feel your company could be made better with Ketchup, then we recommend calling them on 01476 852990 or emailing


Get In Touch

Call one of our friendly advisors on 01664 414141. Opening hours 9am to 6pm Monday to Friday and 9am to 12pm on Saturdays.

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