We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.
In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.
To reduce the risk to our branch staff and customers, from 1st April, branch opening hours will temporarily be reduced to 9am - 12pm Monday to Friday and closed on Saturdays.
We have also temporarily reduced our telephone opening hours at Principal Office to 9am - 3.30pm Monday to Friday and closed on Saturdays.
We apologise for any inconvenience this may cause.
There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is...
Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.
To help you stay protected, here are some things that we will never do:
Please remain vigilant.
Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.
We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.
Please click here to see a list of Frequently Asked Questions for our members.
The Melton Building Society
We may also need to see proof of identification for you as the Society, like all banks and building societies, is legally obliged to obtain proof of identity from all new customers. In addition, existing customers will be asked to provide proof of identification where this has not previously been supplied. This includes proof of name and permanent address.
If you are opening an account for a minor the points below will apply to the minor and each signatory to the account. However, for the minor, under either of the lists B, we can accept identification for a parent/legal guardian who is a signatory rather than for the minor.
Once you have your completed forms and necessary identification, either call into your local branch to open your account, or post your application together with your initial cheque to Melton Mowbray Building Society Principal Office, Leicester Road, Melton Mowbray, Leics., LE13 ODB. Cheques should be made payable in the name of the account holder. If you need any assistance in respect of your application, please do not hesitate to telephone us on 01664 414141.
The Financial Services Compensation Scheme (FSCS) Full information regarding coverage and exclusions is shown in our ‘Financial Services Compensation Scheme Information Sheet’ – please click the link below:-
Effective 30 January 2017 – FSCS Information Sheet
The Society normally requires production of one item from both lists A and B. Please note that original documents only are acceptable.
| A-Personal | B-Address |
|---|---|
| Valid Full Passport | Domestic Utility Bill** (not mobile Telephone) |
| Valid Full UK Photocard Driving Licence | Current Council Tax Bill |
| Valid (old style) Full UK Driving Licence | Bank/Building Society/Credit Card Statement** |
| Inland Revenue Documentation | Inland Revenue Documentation** |
| State/Local Authority funded benefit statement | State/Local Authority funded benefit statement |
| Birth Certificate (for minors only) | Council Rent Book |
| Valid Full UK Photocard Driving Licence | |
| Valid (old style) Driving Licence |
Please note that one item is required from each of the lists A and B.
| A-Personal | B-Address |
|---|---|
| Certified Valid Full Passport* | Domestic Utility Bill** (not mobile Telephone) |
| Certified Valid Full UK Photocard Driving Licence* | Current Council Tax Bill |
| Certified Valid (old style) Full UK Driving Licence | Bank/Building Society/Credit Card Statement** |
| Inland Revenue Documentation | Inland Revenue Documentation** |
| State/Local Authority funded benefit statement | State/Local Authority funded benefit statement |
| Certified Birth Certificate (for minors only)* | Council Rent Book |
| Certified Valid Full UK Photocard Driving Licence* | |
| Certified Valid (old style) Driving Licence |
*Certified means a copy of the original document which has been stamped and signed by either a solicitor, accountant or doctor
** Items must not be more than 3 months old and must not be printed from the internet.
Call one of our friendly advisors on 01664 414141. Opening hours 9am to 6pm Monday to Friday and 9am to 12pm on Saturday.
Leave your details and we will call you back.
