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Coronavirus - Help us to help you

We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.

In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct during our business opening hours if you have any queries or to register to use our online services.

To reduce the risk to our branch staff and customers, from Monday 2 November our branch opening hours will temporarily be: Monday to Friday 9am – 2pm.  We are currently closed on Saturdays.  Branch telephones will be open 9am to 4pm Monday to Friday.

Our telephone opening hours at Principal Office will be 9am – 4pm Monday to Friday.

Please note visitors to our branches and Principal Office will be required to wear a face covering.

Thank you for your cooperation

EMAIL SCAM EXPLOITING JOB RETENTION SCHEME

Please beware of the following phishing email scam – National Trading Standards have passed on an alert about a phishing scam based on impersonating correspondence from the Government’s Job Retention Scheme.

  • The scam involves phishing emails to companies about the scheme
  • The emails pretend to be from Jim Harra, First Permanent Secretary and Chief Executive of HMRC
  • The sender email address used is  no-reply@ncryptedprojects.com
  • the emails use Official HMRC branding, and the message asks for the bank details of the recipient.

An example message is provided below – the typos are the fraudsters’ own work:

“Dear customer, We wrote to you last week to help you prepare to make a claim through the Coronavirus Job Retention Scheme. We are now writing to tell you how to access the Covid-19 relief. You will need to tell your us which UK bank account you want the grant to be paid into, in order to ensure funds are paid as quickly as possible to you.”

NO EXCUSE FOR DOMESTIC ABUSE

According to data from the Home Office and charities supporting victims, the pressures of living under COVID lock-down have caused a rapid increase in cases of domestic abuse. Abuse can take the form of coercive control, deliberate neglect and verbal or physical aggression. It often involves economic abuse (coercive control of the victim’s finances to steal their money and / or deny them the right to spend it).  We’re supporting the Government’s campaign to raise awareness about help for victims of domestic abuse.  You can find further guidance on how to get help here: https://www.gov.uk/guidance/domestic-abuse-how-to-get-help

COVID-19 – ZOOM SCAM

Scammers are sending emails posing as the Zoom download manager asking the recipient to complete their download by clicking “next”, which releases malware when clicked. The only safe way to set up Zoom for personal use is to go on the Zoom official website and download it yourself.

COVID-19 – TEXT SCAM

Please beware of a new text scam purporting to be from the Government which informs the recipient via a text that they have been issued a £250 fine for leaving the house during the lock-down as the Government have been tracking their movements using their phone. The recipient is told that if they don’t pay immediately they will incur a heavier fine and encouraged to click on a link to make the payment which may deliver malware as well as taking the payment and their account details.

COVID-19 – FRAUDULENT EMAILS

During the coronavirus outbreak, many companies and organisations have sent emails containing COVID19 updates to their customers to make them aware of their current response and status. As these types of emails have now become increasingly frequent, criminals have started to use this familiarity to their advantage. These fraudulent emails, framed as a corporate COVID-19 response, contain malicious attachments and are targeting individual consumers and companies alike…

Emails may also be disguised as coming from a hospital that inform the recipient they may have come in contact with an individual who tested positive for COVID-19. The email instructs the recipient to download an attached Excel file, complete a form, and bring it to the nearest hospital. Once the attachment is downloaded, the malware has been activated and the attackers may be able to access your data.

Please keep in mind that typically, legitimate COVID-19 response emails have a message only in the body of the email and do not contain attachments.

COVID-19 – PROTECT YOURSELF FROM FRAUD

There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is.

Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.

To help you stay protected, here are some things that we will never do:

  • Ask you to disclose your PIN number or other passwords for your accounts
  • Encourage you to move funds from your own account into a different “safe” account
  • Charge up-front fees for repayment holidays
  • Make home visits to collect mortgage arrears on your doorstep
  • Demand an immediate payment of mortgage arrears over the phone
  • Demand payment of mortgage arrears via email providing you with a link through which to make payments.

Please remain vigilant.

Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.

Coronavirus Update

We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.

Please click here to see a list of Frequently Asked Questions for our members.

The Melton Building Society

 

How to Apply

savings how to apply

Opening an account is easy

Simply download, print and complete the appropriate application form and charitable assignment (please refer to the investment terms and conditions for more information on the charitable assignment).

We may also need to see proof of identification for you as the Society, like all banks and building societies, is legally obliged to obtain proof of identity from all new customers. In addition, existing customers will be asked to provide proof of identification where this has not previously been supplied. This includes proof of name and permanent address.

If you are opening an account for a minor the points below will apply to the minor and each signatory to the account. However, for the minor, under either of the lists B, we can accept identification for a parent/legal guardian who is a signatory rather than for the minor.

Once you have your completed forms and necessary identification, either call into your local branch to open your account, or post your application together with your initial cheque to Melton Mowbray Building Society Principal Office, Leicester Road, Melton Mowbray, Leics., LE13 ODB. Cheques should be made payable in the name of the account holder. If you need any assistance in respect of your application, please do not hesitate to telephone us on 01664 414141.

The Financial Services Compensation Scheme (FSCS)  Full information regarding coverage and exclusions is shown in our ‘Financial Services Compensation Scheme Information Sheet’ – please click the link below:-

Effective 30 January 2017 – FSCS Information Sheet

Accounts opened in person

The Society normally requires production of one item from both lists A and B. Please note that original documents only are acceptable.

A-Personal B-Address
Valid Full Passport Domestic Utility Bill** (not mobile Telephone)
Valid Full UK Photocard Driving Licence Current Council Tax Bill
Valid (old style) Full UK Driving Licence Bank/Building Society/Credit Card Statement**
Inland Revenue Documentation Inland Revenue Documentation**
State/Local Authority funded benefit statement State/Local Authority funded benefit statement
Birth Certificate (for minors only) Council Rent Book
Valid Full UK Photocard Driving Licence
Valid (old style) Driving Licence
For accounts opened non face to face

Please note that one item is required from each of the lists A and B.

A-Personal B-Address
Certified Valid Full Passport* Domestic Utility Bill** (not mobile Telephone)
Certified Valid Full UK Photocard Driving Licence* Current Council Tax Bill
Certified Valid (old style) Full UK Driving Licence Bank/Building Society/Credit Card Statement**
Inland Revenue Documentation Inland Revenue Documentation**
State/Local Authority funded benefit statement State/Local Authority funded benefit statement
Certified Birth Certificate (for minors only)* Council Rent Book
Certified Valid Full UK Photocard Driving Licence*
Certified Valid (old style) Driving Licence

*Certified means a copy of the original document which has been stamped and signed by either a solicitor, accountant or doctor.  We will also accept copies certified by the Post Office Document Certification Service.

** Items must not be more than 3 months old and must not be printed from the internet. 

ADDITIONAL DOCUMENTATION REQUIRED FOR BUSINESS ACCOUNTS
  1. Extract from Minutes giving authority for the account to be opened and the signatories to control the account.
  2. Certificate of incorporation/Charities Registration Document (if applicable).

Get In Touch

Call one of our friendly advisors on 01664 414141. Opening hours 9am to 4pm Monday to Friday.

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