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Non-Essential Cookies

The non-essential cookies on our website are mainly analytical cookies and are used to track visitors on the website. They are crucial in measuring the performance of a website and to optimise it. If you do not wish for us to track your usage you can disable these here

Coronavirus - Help us to help you

We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.

In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.

To reduce the risk to our branch staff and customers, from 1 September our branch opening hours will temporarily be: Monday to Friday 9am – 3pm.  We are currently closed on Saturdays.  Branch telephones will be open 9am to 4.30pm Monday to Friday.

Our telephone opening hours at Principal Office will be 9am – 6pm Monday to Friday.

Please note from Friday 24 July visitors to our branches and Principal Office will be required to wear a face covering.

Thank you for your cooperation

EMAIL SCAM EXPLOITING JOB RETENTION SCHEME

Please beware of the following phishing email scam – National Trading Standards have passed on an alert about a phishing scam based on impersonating correspondence from the Government’s Job Retention Scheme.

  • The scam involves phishing emails to companies about the scheme
  • The emails pretend to be from Jim Harra, First Permanent Secretary and Chief Executive of HMRC
  • The sender email address used is  no-reply@ncryptedprojects.com
  • the emails use Official HMRC branding, and the message asks for the bank details of the recipient.

An example message is provided below – the typos are the fraudsters’ own work:

“Dear customer, We wrote to you last week to help you prepare to make a claim through the Coronavirus Job Retention Scheme. We are now writing to tell you how to access the Covid-19 relief. You will need to tell your us which UK bank account you want the grant to be paid into, in order to ensure funds are paid as quickly as possible to you.”

NO EXCUSE FOR DOMESTIC ABUSE

According to data from the Home Office and charities supporting victims, the pressures of living under COVID lock-down have caused a rapid increase in cases of domestic abuse. Abuse can take the form of coercive control, deliberate neglect and verbal or physical aggression. It often involves economic abuse (coercive control of the victim’s finances to steal their money and / or deny them the right to spend it).  We’re supporting the Government’s campaign to raise awareness about help for victims of domestic abuse.  You can find further guidance on how to get help here: https://www.gov.uk/guidance/domestic-abuse-how-to-get-help

COVID-19 – ZOOM SCAM

Scammers are sending emails posing as the Zoom download manager asking the recipient to complete their download by clicking “next”, which releases malware when clicked. The only safe way to set up Zoom for personal use is to go on the Zoom official website and download it yourself.

COVID-19 – TEXT SCAM

Please beware of a new text scam purporting to be from the Government which informs the recipient via a text that they have been issued a £250 fine for leaving the house during the lock-down as the Government have been tracking their movements using their phone. The recipient is told that if they don’t pay immediately they will incur a heavier fine and encouraged to click on a link to make the payment which may deliver malware as well as taking the payment and their account details.

COVID-19 – FRAUDULENT EMAILS

During the coronavirus outbreak, many companies and organisations have sent emails containing COVID19 updates to their customers to make them aware of their current response and status. As these types of emails have now become increasingly frequent, criminals have started to use this familiarity to their advantage. These fraudulent emails, framed as a corporate COVID-19 response, contain malicious attachments and are targeting individual consumers and companies alike…

Emails may also be disguised as coming from a hospital that inform the recipient they may have come in contact with an individual who tested positive for COVID-19. The email instructs the recipient to download an attached Excel file, complete a form, and bring it to the nearest hospital. Once the attachment is downloaded, the malware has been activated and the attackers may be able to access your data.

Please keep in mind that typically, legitimate COVID-19 response emails have a message only in the body of the email and do not contain attachments.

COVID-19 – PROTECT YOURSELF FROM FRAUD

There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is.

Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.

To help you stay protected, here are some things that we will never do:

  • Ask you to disclose your PIN number or other passwords for your accounts
  • Encourage you to move funds from your own account into a different “safe” account
  • Charge up-front fees for repayment holidays
  • Make home visits to collect mortgage arrears on your doorstep
  • Demand an immediate payment of mortgage arrears over the phone
  • Demand payment of mortgage arrears via email providing you with a link through which to make payments.

Please remain vigilant.

Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.

Coronavirus Update

We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.

Please click here to see a list of Frequently Asked Questions for our members.

The Melton Building Society

 

Cookie Policy

Cookies enable us to improve our website as they distinguish you from other users of the site by providing analytics about how visitors use it. They also enable us to recognise and count the number of visitors and how they navigate the site. We do not use cookies to collect or record personal information such as your name, address or payment details.

What are cookies?

A cookie is a small file of letters and numbers that is stored on your computer or mobile device when you access some websites. Cookies enable a website to recognise your device and help your browser navigate the site by allowing you to log in automatically and remember any settings you choose during previous visits. Cookies do not harm your computer.

Can you block cookies?

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site. Most web browsers automatically accept cookies but these can be blocked. By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy. If you do not consent, you must either disable cookies or refrain from using this website.  This can be done by changing the setting on your browser that allows you to refuse the setting of all or some cookies. You can also manage your cookie preferences on this website by clicking Manage Cookies. Bear in mind though that if you change your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site.

How to check browser settings for cookies

To check which browser you use:

  • PC – go to ‘Help’ and select the ‘About’ option
  • Mac – click on the Apple menu within the browser and select the ‘About’ option

Then follow the instructions below to check if you have cookies enabled on your computer:

PC

Microsoft Internet Explorer 6,7,8 and 9
Go to ‘Tools’ at the top of your browser window then select ‘Internet options’ and click on the ‘Privacy’ tab – Ensure that your Privacy level is set to Medium or below to enable cookies

Mozilla Firefox
Go to ‘Tools’ and select ‘Options’ – Click the ‘Privacy’ icon – Click on ‘Cookies’ and choose ‘Allow sites to set cookies’

Google Chrome
Go to ‘Tools’ and select ‘Options’ – Click ‘Under the Hood’ and select the ‘Content settings’ button within the ‘Privacy’ section – Choose ‘Allow local data to be set’

Mac

Safari on OSX
Click ‘Safari’ and select ‘Preferences’ – Click ‘Security’ then ‘Accept cookies’

Mozilla and Netscape on OSX
Click on ‘Mozilla’ or ‘Netscape’ and select ‘Preferences’ – Find ‘Cookies’ under ‘Privacy & Security’ – Select ‘Enable cookies for the originating web site only’

Microsoft Internet Explorer on OSX
Click ‘Explorer’ and select ‘Preferences’ – Find ‘Cookies’ under ‘Receiving Files’ – Select ‘Never Ask’

Opera
Click ‘Menu’ and select ‘Settings’ – Select ‘Preferences’ and then ‘Advanced’ – Select ‘Accept cookies’

Which cookies do we use on our site?

The following cookies are used on our site:

Cookie name Purpose of cookie
SMP-Reviews These cookies enable us to display review statistics to help us improve our services and your experience. You can read more information about how data is stored on the Smart Money People’s website
_gcl_au Google AdSense. This cookie is used by Google Analytics to understand user interaction with the website.
_gid Google Universal Analytics. This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.
sc_is_visitor_unique StatCounter unique visitor tracking cookie. This cookie is used to store a random ID to avoid counting a visitor more than once.
KMCookiesAccepted A cookie to detect if you have acknowledged the cookie policy notice
bigbite_session smartmoneypeople.com
XSRF-TOKEN Generic cross site request forgery prevention cookie
_gat_UA-49857441-1 Google analytics tracking cookie. This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to.
NID This cookie is used to a profile based on user’s interest and display personalized ads to the users.
_ga This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
__cfduid Generic CloudFlare functional cookie
sc_medium_source This cookie is set by the website and used to determine the source of your visit to the website.

Where can I find out more information about cookies?

If you’d like to learn more about cookies in general and how to manage them, please visit www.aboutcookies.org – please note that this is an external website.

Get In Touch

Call one of our friendly advisors on 01664 414141. Opening hours 9am to 6pm Monday to Friday and 9am to 12pm on Saturday.

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