Manage Cookie Settings
We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.
In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct during our business opening hours if you have any queries or to register to use our online services.
From Thursday 7 January 2021, our branch opening hours will be: Monday to Friday 9am – 1pm. Our Melton Branch will be open on Saturday 9am to 12pm. Our Grantham and Oakham Branches will be closed on Saturdays. Branch telephones will be open 9am to 4.30pm Monday to Friday.
Our telephone opening hours at Principal Office will be 9am – 6pm Monday to Friday and 9am to 12pm on Saturdays.
Please note visitors to our branches and Principal Office will be required to wear a face covering.
Thank you for your cooperation
Please beware of the following phishing email scam – National Trading Standards have passed on an alert about a phishing scam based on impersonating correspondence from the Government’s Job Retention Scheme.
An example message is provided below – the typos are the fraudsters’ own work:
“Dear customer, We wrote to you last week to help you prepare to make a claim through the Coronavirus Job Retention Scheme. We are now writing to tell you how to access the Covid-19 relief. You will need to tell your us which UK bank account you want the grant to be paid into, in order to ensure funds are paid as quickly as possible to you.”
According to data from the Home Office and charities supporting victims, the pressures of living under COVID lock-down have caused a rapid increase in cases of domestic abuse. Abuse can take the form of coercive control, deliberate neglect and verbal or physical aggression. It often involves economic abuse (coercive control of the victim’s finances to steal their money and / or deny them the right to spend it). We’re supporting the Government’s campaign to raise awareness about help for victims of domestic abuse. You can find further guidance on how to get help here: https://www.gov.uk/guidance/domestic-abuse-how-to-get-help
Scammers are sending emails posing as the Zoom download manager asking the recipient to complete their download by clicking “next”, which releases malware when clicked. The only safe way to set up Zoom for personal use is to go on the Zoom official website and download it yourself.
Please beware of a new text scam purporting to be from the Government which informs the recipient via a text that they have been issued a £250 fine for leaving the house during the lock-down as the Government have been tracking their movements using their phone. The recipient is told that if they don’t pay immediately they will incur a heavier fine and encouraged to click on a link to make the payment which may deliver malware as well as taking the payment and their account details.
During the coronavirus outbreak, many companies and organisations have sent emails containing COVID19 updates to their customers to make them aware of their current response and status. As these types of emails have now become increasingly frequent, criminals have started to use this familiarity to their advantage. These fraudulent emails, framed as a corporate COVID-19 response, contain malicious attachments and are targeting individual consumers and companies alike…
Emails may also be disguised as coming from a hospital that inform the recipient they may have come in contact with an individual who tested positive for COVID-19. The email instructs the recipient to download an attached Excel file, complete a form, and bring it to the nearest hospital. Once the attachment is downloaded, the malware has been activated and the attackers may be able to access your data.
Please keep in mind that typically, legitimate COVID-19 response emails have a message only in the body of the email and do not contain attachments.
There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is.
Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.
To help you stay protected, here are some things that we will never do:
Please remain vigilant.
Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.
We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.
Please click here to see a list of Frequently Asked Questions for our members.
The Melton Building Society
A cookie is a small file of letters and numbers that is stored on your computer or mobile device when you access some websites. Cookies enable a website to recognise your device and help your browser navigate the site by allowing you to log in automatically and remember any settings you choose during previous visits. Cookies do not harm your computer.
To check which browser you use:
Then follow the instructions below to check if you have cookies enabled on your computer:
Microsoft Internet Explorer 6,7,8 and 9
Go to ‘Tools’ at the top of your browser window then select ‘Internet options’ and click on the ‘Privacy’ tab – Ensure that your Privacy level is set to Medium or below to enable cookies
Go to ‘Tools’ and select ‘Options’ – Click the ‘Privacy’ icon – Click on ‘Cookies’ and choose ‘Allow sites to set cookies’
Go to ‘Tools’ and select ‘Options’ – Click ‘Under the Hood’ and select the ‘Content settings’ button within the ‘Privacy’ section – Choose ‘Allow local data to be set’
Safari on OSX
Click ‘Safari’ and select ‘Preferences’ – Click ‘Security’ then ‘Accept cookies’
Mozilla and Netscape on OSX
Click on ‘Mozilla’ or ‘Netscape’ and select ‘Preferences’ – Find ‘Cookies’ under ‘Privacy & Security’ – Select ‘Enable cookies for the originating web site only’
Microsoft Internet Explorer on OSX
Click ‘Explorer’ and select ‘Preferences’ – Find ‘Cookies’ under ‘Receiving Files’ – Select ‘Never Ask’
Click ‘Menu’ and select ‘Settings’ – Select ‘Preferences’ and then ‘Advanced’ – Select ‘Accept cookies’
The following cookies are used on our site:
|Cookie name||Purpose of cookie|
|SMP-Reviews||These cookies enable us to display review statistics to help us improve our services and your experience. You can read more information about how data is stored on the Smart Money People’s website|
|_gcl_au||Google AdSense. This cookie is used by Google Analytics to understand user interaction with the website.|
|_gid||Google Universal Analytics. This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.|
|sc_is_visitor_unique||StatCounter unique visitor tracking cookie. This cookie is used to store a random ID to avoid counting a visitor more than once.|
|XSRF-TOKEN||Generic cross site request forgery prevention cookie|
|_gat_UA-49857441-1||Google analytics tracking cookie. This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to.|
|NID||This cookie is used to a profile based on user’s interest and display personalized ads to the users.|
|_ga||This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.|
|__cfduid||Generic CloudFlare functional cookie|
|sc_medium_source||This cookie is set by the website and used to determine the source of your visit to the website.|
If you’d like to learn more about cookies in general and how to manage them, please visit www.aboutcookies.org – please note that this is an external website.
Call one of our friendly advisors on 01664 414141. Opening hours 9am to 6pm Monday to Friday and 9am to 12pm on Saturdays.
Leave your details and we will call you back.