We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.
In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.
To reduce the risk to our branch staff and customers, from 1st April, branch opening hours will temporarily be reduced to 9am - 12pm Monday to Friday and closed on Saturdays.
We have also temporarily reduced our telephone opening hours at Principal Office to 9am - 3.30pm Monday to Friday and closed on Saturdays.
We apologise for any inconvenience this may cause.
There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is...
Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.
To help you stay protected, here are some things that we will never do:
Please remain vigilant.
Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.
We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.
Please click here to see a list of Frequently Asked Questions for our members.
The Melton Building Society
As the coronavirus situation continues to develop, in the interests of public safety we have decided to hold our AGM on 22 April 2020 behind closed doors at Principal Office. If members have any questions they would like raising at the AGM please email marketing@mmbs.co.uk in advance of the meeting and we will ensure they are raised. We will provide updates to these questions and the AGM on our website.
We’ve been helping people to buy their homes and make the most of their savings since 1875. With over 40,000 members, we are a trusted provider of mortgages and savings. Our success is built on being a mutual building society which places customers and the community at the heart of everything we do.
The Society has donated a total of over £28,878 to four local charities: Home-Start Horizons, a charity to help children get the best start in life; the Derbyshire, Leicestershire and Rutland Air Ambulance Service (DLRAA); Leicestershire and Rutland hospice, LOROS and The Phoenix Children’s Foundation. The money was raised in 2019 through affinity savings accounts…
We’re doing everything we can to support our customers during this difficult time.
For details of our current opening times, how we can help to support customers with financial difficulties and how to protect yourself from fraud, please see our website www.themelton.co.uk which we are keeping updated with the latest developments.
Well done Melton, Stafford Railway have a similar approach, all building societies working for their membership and the community.
With the BoE reducing the base rate to 0.1%, when will you be reducing your SVR?
Are you offering a payment holiday like other lenders?
