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Coronavirus - Help us to help you

Our branch opening hours are: Monday to Friday 9am – 3pm and Saturday 9am to 12pm.  Branch telephones will be open Monday to Friday 9am to 4.30pm.

Our telephone opening hours at Principal Office are 9am – 6pm Monday to Friday and 9am to 12pm on Saturdays.

We encourage the use of face coverings and social distancing in our branches and Principal Office.

Thank you for your cooperation

Difficulties in paying your mortgage

mortgage info pages

If you are having trouble making your mortgage repayments on time, we are here to help you. If you are worried about missing repayments, get in touch on 01664 414141 and let us know why you are having difficulties.

Don’t ignore the problem

If you are experiencing financial difficulty, it is best to address the problem as soon as possible. Failing to make your mortgage repayments and repayments to other creditors can affect your ability to obtain further borrowing or credit in the future, and can even put your home (or other mortgaged property) at risk.

What you need to do….

It’s a good idea to work out your monthly budget and you may find it helpful to complete an income and expenditure budget form. Click here to download a Simple Budget Form to give you a basic idea of where your money is going.

Talk to us……

We understand that circumstances change and problems can be incurred from time to time, we will discuss the options available to you and help reach a solution to suit your circumstances. We may use a more detailed Personal Budget Sheet to help do this, click here to download a copy.

If you need help in completing this, please contact us on 01664 414141, Monday to Friday 9am to 6pm and Saturdays from 9am to 12pm.

Prioritise your debts…..

If you have multiple debts, it can be difficult to know which to pay off first – especially if you are receiving letters or calls, which can make things seem even more urgent. Some debts are more important than others because the consequence of not paying them can be more serious.

Priority debts include:

  • Your mortgage
  • Gas and electricity
  • Council tax
  • Court fines
  • TV licence

If you need help in reviewing and prioritising your debts, you should seek independent advice.

Independent advice

If you find yourself in financial difficulty, or if you have multiple debts, try contacting a not-for-profit debt-counselling organisation. They offer free, confidential support and may be able to help you prioritise your debts or negotiate with creditors.

Melton and District Money Advice Centre provides a free, confidential and impartial advice service for the people of Melton Mowbray and District concerning money and debt problems.  For further information please visit http://meltonanddistrictmoneyadvicecentre.co.uk

The Money Navigator Tool, available on the MoneyHelper website (previously the Money Advice Service), is designed to help people who have seen their finances impacted by Covid-19. This includes people dealing with complex financial situations who may find it difficult to know where to start, such as those facing redundancy or job loss, the self-employed whose work has dried up, and people who have had a temporary income drop who need help to get back on track. The tool will also help people who are looking for support in a specific area, as well as those who might be in a better financial position due to Covid-19 and want to know what to do with any savings they may have built up. Please visit www.moneyhelper.org.uk to access the tool.

Interest only mortgages

If you have an interest only mortgage and are unsure whether you have sufficient arrangements in place to repay the capital balance at the end of your mortgage term, please speak to us so that we can help you review your repayment strategy and where necessary explain the options available to you. If your circumstances have changed since you took out your mortgage, we can offer a review with a Mortgage Advisor who can provide advice in relation to your long term mortgage arrangements and repayment strategy plans. You may also find the Financial Conduct Authority’s publication, Interest-only mortgages: act now and talk to your lender, useful. You can also find some useful information here: moneyhelper.org.uk