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Coronavirus - Help us to help you

We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.

In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.

To reduce the risk to our branch staff and customers, from 1st April, branch opening hours will temporarily be reduced to 9am - 12pm Monday to Friday and closed on Saturdays.

We have also temporarily reduced our telephone opening hours at Principal Office to 9am - 3.30pm Monday to Friday and closed on Saturdays.

We apologise for any inconvenience this may cause.

COVID-19 – PROTECT YOURSELF FROM FRAUD

There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is...

Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.

To help you stay protected, here are some things that we will never do:

  • Ask you to disclose your PIN number or other passwords for your accounts
  • Encourage you to move funds from your own account into a different “safe” account
  • Charge up-front fees for repayment holidays
  • Make home visits to collect mortgage arrears on your doorstep
  • Demand an immediate payment of mortgage arrears over the phone
  • Demand payment of mortgage arrears via email providing you with a link through which to make payments.

Please remain vigilant.

Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.

Coronavirus Update

We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.

Please click here to see a list of Frequently Asked Questions for our members.

The Melton Building Society

Call us on 01664 414141 between 9am and 6pm Monday to Friday and 9am and 12pm on Saturdays
 

Help and Support

the melton building society

Accessibility Services and Vulnerable Customers

 

Vulnerability shows itself in many forms and we want to be satisfied that our staff are capable, equipped and adequately trained to deal with vulnerable customers and situations. In each of our Branches we have a Vulnerable Customer Champion who alongside our Managers regularly review the needs and requirements of our customers, ensure effective communication and provide a continuation of focus on our Vulnerability Guidelines.

There are a number of services that we already provide:

Large Print 

We can provide account statements in easier to read large print on request. Whilst for customers with dyslexia, we can print forms and statements on blue paper. If you require either of these services please speak with one of our Customer Advisors.

 

Text Relay

The Society accepts calls from Next Generation Text Service, this service helps people that can’t hear or speak on the phone. For more details visit https://ngts.org.uk

Induction Hearing Loops in Branches

All our branches have portable induction hearing loops which can be used at the counter and in meeting rooms. Induction loops improve sound quality for people with hearing aids with a T setting.

 

Here to help

Our branches are also equipped with handy extras such as magnifying glasses, clipboards and lap pads to help customers transact with us. We also have lower counters for customers in wheelchairs and all our branches have level access.

 

Dementia Friends     

All our Customer Advisors are Dementia Friends which provides them with extra knowledge and understanding about dementia and the issues and challenges that this can bring.

Customer Privacy 

Private meeting rooms are available upon request in our Branches and Principal Office, should you want to discuss any matters of a sensitive nature in privacy.

Useful Support Information

 

When you are affected by cancer it can be tough on your finances. Macmillan Cancer Support can provide support and guidance on money worries, help you find out what benefits might be available to you and provide grants to help with the extra costs that cancer can bring. Visit http://finance.macmillan.org.uk

 

Step Change has a team of debt experts across the UK and help people to overcome their debt problems and get their lives back on track. For more information visit https://www.stepchange.org

 

BBA in conjunction with the BSA

This guidance explains how a person can manage a bank or Building Society account on another person’s behalf. It describes the circumstances in which this is possible, how it can be done and also sets out the documents required. Please ask a member of staff for more details.

Bereavement

When you are grieving, all the practical tasks that need to be done can seem overwhelming. We have put together a step-by-step Guide to bereavement to help you manage things as easily as possible, for example, how to register the death, arranging the funeral, how to deal with the estate etc. Either call in to one of our branches to pick up a copy or click here to download a copy.

 

Friends Against Scams

All our Branch Managers and champions are ‘Friends Against Scams’ which provides them with knowledge and understanding of the different types of scams in circulation.
Copies of the ‘Little Book of BIG Scams’, which is produced by the Metropolitan Police, can be obtained from our branches or by clicking on the attached link: The little book of big scams

Help us to help you

We want to give our members the best service. If you have any ideas or suggestions about our service and how we can improve upon it please speak to one of our Customer Advisors and we can see if we can put your idea into action.

 

Get In Touch

Call one of our friendly advisors on 01664 414141. Opening hours 9am to 6pm Monday to Friday and 9am to 12pm on Saturday.

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