Why Choose Us Contact Us The Wildelife Trusts
Call us on 01664 414141 between 9am and 6pm Monday to Friday and 9am and 12pm on Saturdays
 

Accessibility

Accessibility Services and Vulnerable Customers

 

Vulnerability shows itself in many forms and we want to be satisfied that our staff are capable, equipped and adequately trained to deal with vulnerable customers and situations. In each of our Branches we have a Vulnerable Customer Champion who alongside our Managers regularly review the needs and requirements of our customers, ensure effective communication and provide a continuation of focus on our Vulnerability Guidelines.

There are a number of services that we already provide:

Large Print 

We can provide account statements in easier to read large print on request. Whilst for customers with dyslexia, we can print forms and statements on blue paper. If you require either of these services please speak with one of our Customer Advisors.

 

Text Relay

The Society accepts calls from Next Generation Text Service, this service helps people that can’t hear or speak on the phone. For more details visit https://ngts.org.uk

Induction Hearing Loops in Branches

All our branches have portable induction hearing loops which can be used at the counter and in meeting rooms. Induction loops improve sound quality for people with hearing aids with a T setting.

 

Here to help

Our branches are also equipped with handy extras such as magnifying glasses, clipboards and lap pads to help customers transact with us. We also have lower counters for customers in wheelchairs and all our branches have level access.

 

Dementia Friends     

All our Customer Advisors are Dementia Friends which provides them with extra knowledge and understanding about dementia and the issues and challenges that this can bring.

 

Useful Support Information

MacMillan Cancer Support provides some helpful advice about mortgages, pensions, insurance and savings to identify what options are open to you and help you understand them. Visit http://finance.macmillan.org.uk

 

Step Change has a team of debt experts across the UK and help people to overcome their debt problems and get their lives back on track. For more information visit https://www.stepchange.org

 

BBA in conjunction with the BSA

This guidance explains how a person can manage a bank or Building Society account on another person’s behalf. It describes the circumstances in which this is possible, how it can be done and also sets out the documents required. Please ask a member of staff for more details.

 

Help us to help you

We want to give our members the best service. If you have any ideas or suggestions about our service and how we can improve upon it please speak to one of our Customer Advisors and we can see if we can put your idea into action.

 

Get In Touch

Call one of our friendly advisors on 01664 414141. Opening hours 9am to 6pm Monday to Friday and 9am to 12pm on Saturday.

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