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Coronavirus - Help us to help you

We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.

In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.

To reduce the risk to our branch staff and customers, from 1st April, branch opening hours will temporarily be reduced to 9am - 12pm Monday to Friday and closed on Saturdays.

We have also temporarily reduced our telephone opening hours at Principal Office to 9am - 3.30pm Monday to Friday and closed on Saturdays.

We apologise for any inconvenience this may cause.

COVID-19 – PROTECT YOURSELF FROM FRAUD

There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is...

Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.

To help you stay protected, here are some things that we will never do:

  • Ask you to disclose your PIN number or other passwords for your accounts
  • Encourage you to move funds from your own account into a different “safe” account
  • Charge up-front fees for repayment holidays
  • Make home visits to collect mortgage arrears on your doorstep
  • Demand an immediate payment of mortgage arrears over the phone
  • Demand payment of mortgage arrears via email providing you with a link through which to make payments.

Please remain vigilant.

Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.

Coronavirus Update

We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.

Please click here to see a list of Frequently Asked Questions for our members.

The Melton Building Society

Call us on 01664 414141 between 9am and 6pm Monday to Friday and 9am and 12pm on Saturdays
 

News

About The Melton Building Society

Over £28,000 for Local Charities

The Society has donated a total of over £28,878 to four local charities:  Home-Start Horizons, a charity to help children get the best start in life; the Derbyshire, Leicestershire and Rutland Air Ambulance Service (DLRAA); Leicestershire and Rutland hospice, LOROS and The Phoenix Children’s Foundation.  The money was raised in 2019 through affinity savings accounts...

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£2,210 for Melton Community First Responders

Staff at the Melton Building Society’s Melton Branch were delighted to present a cheque for over £2,210 to Ina and Peter Scott from Melton Community First Responders. Community First Responders was the Society’s Charity of the Year in 2019 and the Society raised a total of over £5,754 for First Responders in the Melton, Grantham...

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Society Wins Building Society of the Year Award

The Melton Building Society has won the award for Building Society of the Year in the prestigious MoneyAge awards. The MoneyAge Awards celebrate excellence, professionalism and innovation in the personal finance industry. At the awards ceremony in London the Society was recognised for its focus on innovation, customer outcomes and commitment to the local community....

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Society Voted Best Self Build Mortgage Provider in What Mortgage Awards

The Melton Building Society has been voted Best Self Build Mortgage Provider in the What Mortgage Awards 2019. Voted for by consumers, the What Mortgage Awards recognise the best businesses in the UK’s mortgage and personal finance markets. “We are very proud to win Best Self Build Mortgage Provider in these awards,” said Dan Atkinson,...

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Profits Steady as the Melton Invests in the Future

The Melton Group has reported another robust year of results with 1% growth in mortgages and 3.4% growth in savings, together with healthy profitability of £1.42 million before tax for the year ended 31 December 2018 having made a £250,000 investment in a new business finance subsidiary. The Society’s commitment to share 5% of its...

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The Melton Donates Over £30,000 to Local Charities

The Melton Building Society has donated a total of over £30,000 to four local charities – the Derbyshire, Leicestershire and Rutland Air Ambulance Service (DLRAA); Leicester, Leicestershire and Rutland hospice, LOROS; charity for adults with learning disabilities, Hft and The Phoenix Children’s Foundation. The money was raised in 2018 through affinity savings accounts which give...

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The Melton Voted Best Children’s Savings Provider

The Melton Building Society has been voted Best Children’s Savings Provider in the Personal Finance Awards 2018. The awards celebrate the best businesses and products in the UK personal finance market as voted for by the public. “The Society offers a choice of savings accounts for under 16 year olds, including our Wild Ones Young...

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What Mortgage Awards 2018

We are delighted to receive Highly Commended in the Best Shared Ownership Mortgage Lender category for the second year running in the What Mortgage Awards, together with Highly Commended in the Best Local Building Society category.  These awards recognise the best businesses in the UK’s mortgage and personal finance markets, as voted for by consumers.

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Increase in Profits Means More Support for Local Community

The Melton Group has reported another year of progress in 2017 with profits of over £1.6m – the Society’s strategic commitment to share 5% of its profits in support of community welfare meant it donated more than £80,000 to local causes across Leicestershire, Rutland and Lincolnshire last year. The rise in profits was supported by...

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Horsing Around at the Melton

Fern the miniature Shetland pony visited the Melton Building Society to meet customers and staff. Fern belongs to the Phoenix Children’s Foundation – a Leicestershire based charity that provides crucial support for youngsters and families living with illness, disability or lack of opportunity. The Foundation is the Melton’s chosen charity of the year and the...

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