We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.
In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.
To reduce the risk to our branch staff and customers, branch opening hours have temporarily be reduced to 9am - 1pm Monday to Friday and 9am – 12pm Saturdays.
We have also temporarily reduced our telephone opening hours at Principal Office to 9am - 3.30pm Monday to Friday and 9am – 12pm Saturdays. We apologise for any inconvenience this may cause.
We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.
Please click here to see a list of Frequently Asked Questions for our members.
The Society is aware of fraudsters using the Coronavirus outbreak to try and trick people into parting with their money. Here are four types of fraudulent activity that we are aware of:
Buying a property and moving home can be difficult enough even if you have done it before, so you don’t want to be confused by the terminology used during the process. Here’s our simple guide to the jargon.
Download this information as a PDF document
Annual Percentage Rate of Charge (APRC) – The APRC is a single rate that takes into account the costs of setting up the mortgage, the interest rate applied over the mortgage term and how that interest rate is charged (annually, monthly or daily).
Bank of England Base Rate (BoEBR) – This is the rate which is set on a monthly basis by the Monetary Policy Committee (MPC) of the Bank of England and is the rate that it charges for its borrowing.
Binding offer – The Society will issue a binding offer once the underwriting is complete.
Completion – The point at which the mortgage money is released to remortgage your home or to buy your new home. Your solicitor or conveyancer will ensure that ownership is transferred to you.
Consumer Buy-to-let (CBTL) – This is when you have lived in the property as your main residence or you inherit a property that was a main residence and then due to a change in circumstances you choose to let the property and you receive no other rental income.
Disbursements – The fees your solicitor has to pay to others on your behalf e.g.Stamp Duty Land Tax, Land Registry fees, search fees.
Electronic Transfer – This is the method by which your mortgage advance is paid to your conveyancer, solicitor or existing lender.
Equity – The positive difference between the value of your property and the amount of any outstanding loans secured against it.
ESIS – This document must be provided to you by law and shows you all the key information you need when choosing a mortgage. You can use it to compare different mortgages with different lenders.
First legal mortgage – Also known as a first charge mortgage. This means that the loan takes priority over any other borrowing secured on your property. If your property is sold the first charge will be paid off first.
Foreign currency lending – Lending where, at the start of a new contract, a customer is not a UK resident or relies on income or assets which are not in sterling to repay the mortgage. We do not offer foreign currency lending.
Lease – A document which grants possession of a property for a fixed period of time and sets out the obligations of both parties, landlord and tenant, such as payment of rent, repairs and insurance.
Loan – Sometimes called the advance. This is the actual amount of money that we agree to lend you.
Loan to Value (LTV) – This is the value of your loan as a proportion of your property’s value. For example, if you were purchasing a home for £100,000, and had a deposit of £15,000 then you would need to borrow £85,000. This would mean that you would require a mortgage product that offered an LTV of at least 85%.
Mortgage Discharge Fee – (sometimes called a Mortgage Exit Fee) A fee charged by the lender for releasing the legal charge over your property following repayment of a mortgage.
Mortgagee – The lender or institution which provides the funds for the mortgage.
Mortgagor – The borrower taking out the mortgage.
Portable – The process of transferring your current mortgage product to a new property when you move home on a ‘like for like’ basis. ‘Like for like’ means where your mortgage balance, mortgage term, mortgage repayment basis, loan to value ratio and mortgage type remain the same.
Redemption Administration – The process of removing the charge on your home on repayment of the mortgage with us.
Reflection period – This is a formal period of time which allows you to consider a mortgage offer. The reflection period does not affect how long your offer is valid for.
Repayment Strategy – This is the means by which you choose to pay off the capital on an Interest Only mortgage when the mortgage term comes to an end. You need to check with us to make sure that your chosen repayment strategy is acceptable to us.
Retention – If there are essential repairs required to be carried out on a property the lender may hold back some mortgage funds until the work has been completed. The retained funds will be released upon completion of the work.
Searches – For example, enquiries made at the Land Registry, the Land Charges Register and local authorities to ensure there is nothing to cause concern about the property.
Subject to Contract – A provisional agreement made between buyer and seller, before exchange of contracts, which allows either side to back out without penalty (England and Wales only).
Term – The length of time over which your mortgage loan is to be repaid.
Title – The legal right to ownership of a property.
Title Deeds – The documents showing the ownership of property.
Transfer Deed – The legal document which transfers ownership of registered land.
Vendor/Seller – The person(s) selling the property.