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Coronavirus - Help us to help you

We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.

In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.

To reduce the risk to our branch staff and customers, from 8 June our branch opening hours will temporarily be: Monday to Friday 9am – 3pm (closed for lunch 12pm – 1pm).  We are currently closed on Saturdays.  Branch telephones will be open 9am to 4.30pm Monday to Friday.

From 8 June our telephone opening hours at Principal Office will be 9am – 6pm Monday to Friday.

We apologise for any inconvenience this may cause.


Please beware of the following phishing email scam – National Trading Standards have passed on an alert about a phishing scam based on impersonating correspondence from the Government’s Job Retention Scheme.

  • The scam involves phishing emails to companies about the scheme
  • The emails pretend to be from Jim Harra, First Permanent Secretary and Chief Executive of HMRC
  • The sender email address used is  no-reply@ncryptedprojects.com
  • the emails use Official HMRC branding, and the message asks for the bank details of the recipient.

An example message is provided below – the typos are the fraudsters’ own work:

“Dear customer, We wrote to you last week to help you prepare to make a claim through the Coronavirus Job Retention Scheme. We are now writing to tell you how to access the Covid-19 relief. You will need to tell your us which UK bank account you want the grant to be paid into, in order to ensure funds are paid as quickly as possible to you.”


According to data from the Home Office and charities supporting victims, the pressures of living under COVID lock-down have caused a rapid increase in cases of domestic abuse. Abuse can take the form of coercive control, deliberate neglect and verbal or physical aggression. It often involves economic abuse (coercive control of the victim’s finances to steal their money and / or deny them the right to spend it).  We’re supporting the Government’s campaign to raise awareness about help for victims of domestic abuse.  You can find further guidance on how to get help here: https://www.gov.uk/guidance/domestic-abuse-how-to-get-help


Scammers are sending emails posing as the Zoom download manager asking the recipient to complete their download by clicking “next”, which releases malware when clicked. The only safe way to set up Zoom for personal use is to go on the Zoom official website and download it yourself.


Please beware of a new text scam purporting to be from the Government which informs the recipient via a text that they have been issued a £250 fine for leaving the house during the lock-down as the Government have been tracking their movements using their phone. The recipient is told that if they don’t pay immediately they will incur a heavier fine and encouraged to click on a link to make the payment which may deliver malware as well as taking the payment and their account details.


During the coronavirus outbreak, many companies and organisations have sent emails containing COVID19 updates to their customers to make them aware of their current response and status. As these types of emails have now become increasingly frequent, criminals have started to use this familiarity to their advantage. These fraudulent emails, framed as a corporate COVID-19 response, contain malicious attachments and are targeting individual consumers and companies alike…

Emails may also be disguised as coming from a hospital that inform the recipient they may have come in contact with an individual who tested positive for COVID-19. The email instructs the recipient to download an attached Excel file, complete a form, and bring it to the nearest hospital. Once the attachment is downloaded, the malware has been activated and the attackers may be able to access your data.

Please keep in mind that typically, legitimate COVID-19 response emails have a message only in the body of the email and do not contain attachments.


There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is.

Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.

To help you stay protected, here are some things that we will never do:

  • Ask you to disclose your PIN number or other passwords for your accounts
  • Encourage you to move funds from your own account into a different “safe” account
  • Charge up-front fees for repayment holidays
  • Make home visits to collect mortgage arrears on your doorstep
  • Demand an immediate payment of mortgage arrears over the phone
  • Demand payment of mortgage arrears via email providing you with a link through which to make payments.

Please remain vigilant.

Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.

Coronavirus Update

We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.

Please click here to see a list of Frequently Asked Questions for our members.

The Melton Building Society

Call us on 01664 414141 between 9am and 6pm Monday to Friday and 9am and 12pm on Saturdays
Our mortgages are available through independent mortgage brokers across England and Wales

Self Build & Renovation Mortgages

More people choose to create and construct their dream homes these days so self-build and renovation mortgages are becoming increasingly popular.

You don’t need to have a background in building or construction. Just the persistence, passion and finances to see your project through… and a dash of good luck!

Why we’re a great choice

The Melton is one of only a few lenders who will lend to purchase the land with outline planning permission, as well as releasing funds in advance of each build stage – we understand the entire process from start to finish which means you’ll have our help and support at every step.

How do self-build mortgages work?

With a self-build mortgage, funds are generally released in stages as the project progresses, rather than in a lump sum.   As a guide, these stages tend to fall into six benchmarks:

  • Purchasing the land
  • Initial project costs and laying foundations
  • Construction to wall plate levels (and timber frame erected if appropriate)
  • Building made wind and watertight
  • First fix and plastering
  • Second fix through to finish of the build.

Releasing funds in stages helps make sure you don’t run out of money halfway through the project!

At the Melton, we can offer various options:

Our Family Assist Self Build Mortgage allows parents to provide the deposit and have it returned as a final stage payment when the build is finished.

With our Self Build Advance Mortgage, you’ll get money in advance of each stage, which is very helpful for cashflow.  We will instruct a local valuer to inspect the work at each build and payment release stage until your building is complete. We also offer a Standard Self Build Mortgage which provides stage payments in arrears.

If you’re keen to be green, you might also be interested in our Eco Mortgage with a special discounted rate that recognises investment in energy efficient features.

What’s more, you can have the mortgage on an interest only basis during the build – this is particularly helpful if you’re living in rented accommodation or staying in your existing home with a monthly mortgage payment.

At the end of your self-build project you can transfer to a standard mortgage with us on a capital and interest repayment basis, without incurring early repayment charges.

You can also pay a lump sum off at the end of the build when you complete a scheme transfer, and we’ll waive the early repayment charges. This is especially helpful if you’ve got savings kept aside for contingency for the build or if you have reclaimed VAT that you want to use to reduce the mortgage balance.

Once a mortgage application has been approved, the Melton will agree a schedule of payment drawdowns with you.

Product Fee stated below is the application fee only. A Completion Fee, a percentage of the loan amount, is also payable. We offer a range of self build products but, from time to time, some of these may be temporarily unavailable.

Mortgage Product Maximum Loan to Value Initial Rate Followed by our Standard Variable Rate The overall cost for comparison Product Fees Deposit amount
Melton Standard Self Build 50% 3.49% 4.99% 4.9% APRC £500

Based on a £150,000 mortgage, secured by first charge on your main residential property, repaid on an interest only basis over a 25 year term: 36 monthly payments at a variable rate of 3.49%, (£436.25) £15,705. 264 monthly payments at standard variable rate (currently 4.99%), (£623.75) £164,670. Valuation fee on property of £430,000, payable when you apply £410 (scale applies). Application fee payable when you apply £500. Completion fee 0.50% of the loan amount payable at time of legal completion £750. Reinspection fee of £80 required for each stage release £320. Title Insurance fee payable at the start of the mortgage £78.40. Telegraphic Transfer fee £25 payable at each stage release £100. Solicitors fees payable to your conveyancer (estimated) £360. Mortgage Discharge Fee payable at the end of your mortgage £150. Loan amount payable at the end of your mortgage £150,000. Total Amount Payable £333,043.40

Melton Advance Self Build 75% 4.59% 4.99% 5.2% APRC £500
Melton Self Build ECO 75% 4.09% 4.99% 5.1% APRC £500
Family Assist Self Build 75% 4.59% 4.99% 5.2% APRC £500
Short Term Self Build 75% 4.59% n/a 5.2% APRC £500
Melton Standard Self Build 75% 4.59% 4.99% 5.2% APRC £500

Top tips for self-builders

  • Always work with a contingency fund – at least 10% of your overall budget.
  • Choose a lender with experience of this type of specialist lending and who offers a personal service. At the Melton, we look at each case on an individual basis and provide manual underwriting.
  • Be clear about your expectations. You might be building your forever home or creating something to sell in the future for profit. Remember you can reclaim VAT on much of your materials, giving you 20% back on allowable costs.

Choosing to self-build can often result in a house that’s substantially cheaper than an existing property. To start with, stamp duty should be low as tax is due only on the cost of the land – not the value of a completed house.

If you’re looking to renovate instead, you can benefit from the same stamp duty and VAT incentives.

Find out more at our Self Build Hub.

Got a particular project in mind?

An Independent Mortgage Broker will be happy to talk to you about every kind of self-build or renovation project. Perhaps you’re looking for something a little out of the ordinary or an ambitious conversion.

Take a look at our current specialist mortgages above: you’ll need to be 25 or older to apply.