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It does not extend to other organisations, such as any external websites you may access from our website.
If you have any questions about the data that you share or we collect, don’t hesitate to get in touch. We’ll be more than happy to help.
We collect your personal information when you:
The types of personal information we collect from you are:
We also collect special categories of personal data which includes:
It is important that the personal information we hold about you is accurate and up to date.
Please keep us informed of any changes to your personal information, such as change of contact details etc.
Sometimes we work with carefully selected third parties and we may receive your personal information from them.
The third parties include:
We may obtain personal information relating to you from other individuals as part of the application process for one of our products or services. This can include individuals who are:
If someone acting on your behalf provides this information, we’ll record what’s been provided and who gave it to us.
When you provide personal information about another individual, we’ll assume that you have told them that you are sharing their details and where they can find more information on how we process their personal information.
We also collect information from public sources as part of our investigations and due diligence checks.
We must have a lawful basis to collect, use, share and keep your personal data. The different lawful bases we use and how these affect you, include:
We’ll only ask for Special Category Personal Data when we absolutely need to and use it in limited circumstances.
When necessary, we share your personal information with:
All companies we work with are assessed for adequacy of their security controls, so we aim to ensure that your personal data is safe. You can find more details on the organisations we may share your data with here.
Certain suppliers, applications, and systems that we use to support the provisions of our services rely upon transfers of data outside the United Kingdom (UK), European Economic Area (EEA).
When we use third party systems, application support and cloud-based providers that are either based outside of or send or access data outside of the UK or EEA, we will, where necessary, impose contractual obligations on the recipients to help safeguard your rights in respect of your data.
Whenever fraud prevention agencies transfer your personal data outside of the UK or EEA, they impose contractual obligations on the recipients of that data to protect your personal data to the standard required in the UK or EEA as applicable dependent upon their location. They may also require the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing.
If you would like more information on this, please feel free to contact us by using the details provided in this policy.
We keep personal information for as long as it is required by us:
When determining retention periods, we consider the following:
There may be some circumstances where we use your personal information for profiling (processing of personal information to evaluate certain things about you).
For example, to ensure that we’re providing a consistent service and giving people the best products and advice at the right times.
We’ll always make sure the way we process your information is safe and not unfair to you.
Where possible, we’ll keep your details anonymous and use your information only to produce statistical reports. This way, you will not be identifiable from the data.
You have the right to object to us using your personal information for profiling activities. Please refer to the Subject rights section for more information.
There may be circumstances where we use automated decision making using your personal information.
We use automated decision making to check that we can enter into an agreement with you, and also carry out our legal and regulatory obligations (e.g. when complying with UK money laundering regulations).
You have certain rights over your personal information when using automated decision making. If you would like more information on this, please see the “Your Data Subject Rights and How to Exercise Them” section below.
You have rights relating to the personal information we hold about you, however, they may be subject to various exceptions and limitations.
Right to be informed: We are obliged to provide clear and transparent information about our processing activities of your personal information.
Right to request access to your personal information (commonly known as a “data subject access request”): You have the right to understand what personal information we hold about you and why.
Right to request correction of the personal information: If you believe that we hold inaccurate or incomplete personal information, you have the right to request us to rectify or correct your personal information.
Right to request erasure of your personal information: You may ask us to delete or remove personal information where there is no good reason for us to continue to process it. Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons.
Right to request restriction of processing of your personal information: You may ask us to stop processing your personal information. We will still hold the data but will not process it any further. You may exercise the right to restrict processing when one of the following conditions applies:
Right to data portability: You may request your personal information be transferred to another controller or processor, provided in a commonly used and machine-readable format. This right is only available if the original processing was on the basis of consent, the processing is by automated means, and if the processing is based on the fulfilment of a contractual obligation.
Right to withdraw consent: You may withdraw consent at any time if we are relying on your consent to process your personal information. This won’t affect any processing already carried out before you withdraw your consent or processing under other grounds.
Right to object: You have the right to object to our processing of your personal information where:
We may need specific information from you to help us confirm your identity before we can review your request.
The simplest and quickest way to request this information is by completing our online request form on our website.
You can call our Customer Service Centre on 01664 414141.
Alternatively, you can visit us in one of our five branches:
1 North Street
49 High Street
23 High Street
48 High Street
|Melton Mowbray Branch
18 Nottingham Street
If you have any questions or are unhappy about this document, how we use your information or any of your rights, contact our Data Protection Officer.
We would always encourage you to contact us by email to reduce the environmental impact: DPO@mmbs.co.uk
Melton Mowbray Building Society
If you’re not satisfied with the way we handle your complaint, you are entitled to raise a complaint directly with the UK Information Commissioner’s Office. See www.ico.org.uk for details
Call one of our friendly advisors on 01664 414141. Opening hours 9am to 6pm Monday to Friday and 9am to 12pm on Saturdays.
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