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Coronavirus - Help us to help you

We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.

In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.

To reduce the risk to our branch staff and customers, from 1st April, branch opening hours will temporarily be reduced to 9am - 12pm Monday to Friday and closed on Saturdays.

We have also temporarily reduced our telephone opening hours at Principal Office to 9am - 3.30pm Monday to Friday and closed on Saturdays.

We apologise for any inconvenience this may cause.

COVID-19 – PROTECT YOURSELF FROM FRAUD

There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is...

Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.

To help you stay protected, here are some things that we will never do:

  • Ask you to disclose your PIN number or other passwords for your accounts
  • Encourage you to move funds from your own account into a different “safe” account
  • Charge up-front fees for repayment holidays
  • Make home visits to collect mortgage arrears on your doorstep
  • Demand an immediate payment of mortgage arrears over the phone
  • Demand payment of mortgage arrears via email providing you with a link through which to make payments.

Please remain vigilant.

Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.

Coronavirus Update

We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.

Please click here to see a list of Frequently Asked Questions for our members.

The Melton Building Society

Call us on 01664 414141 between 9am and 6pm Monday to Friday and 9am and 12pm on Saturdays
 

Financial Planning

melton financial planning

We have teamed up with Wren Sterling Financial Planning Limited – to provide personal independent advice about planning your financial journey. Financial planning is about establishing your future financial goals and aspirations and working out the best way to achieve them.
This service includes:

  • Retirement planning (pensions and investments)
  • Investments (including bonds, stocks and shares)
  • Tax and Inheritance Tax planning
  • Protection
  • Equity Release
  • Life Insurance

Through our partnership with Wren Sterling, you can speak to an independent financial adviser who will discuss your requirements. As they are independent, and not tied in with any particular companies, they will be able to search the entire financial market to build a plan that’s exactly right for you and your future needs.

The initial meeting with your financial adviser is without charge and will not put you under any obligation. During this meeting you will be given examples of the costs of the service and you and your adviser will discuss what the fees will be for further advice – so you can be sure they are fair and appropriate

Click here to read some examples of how Wren Sterling has helped customers.

For more information regarding the above service or to make an appointment with our dedicated Wren Sterling Adviser, Andrew Szymkiw, visit your local branch or call us now on 01664 414141.

logoThe Financial Conduct Authority does not regulate Taxation and Trust advice and Will Writing.  The Melton is an introducer to Wren Sterling for investments, pensions and protection. The Melton Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority registered number 106184.  Wren Sterling is a trading name of Wren Sterling Financial Planning Limited, which is authorised and regulated by the Financial Conduct Authority. The Financial Services Register number is 665653. Registered office: 13-19 Derby Road, Nottingham NG1 5AA.  Registered in England No. 09157918. 

Get In Touch

Call one of our friendly advisors on 01664 414141. Opening hours 9am to 6pm Monday to Friday and 9am to 12pm on Saturday.

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