We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.
In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.
To reduce the risk to our branch staff and customers, from 1st April, branch opening hours will temporarily be reduced to 9am - 12pm Monday to Friday and closed on Saturdays.
We have also temporarily reduced our telephone opening hours at Principal Office to 9am - 3.30pm Monday to Friday and closed on Saturdays.
We apologise for any inconvenience this may cause.
There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is...
Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.
To help you stay protected, here are some things that we will never do:
Please remain vigilant.
Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.
We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.
Please click here to see a list of Frequently Asked Questions for our members.
The Melton Building Society
At Melton Mowbray Building Society we take your privacy very seriously and always treat your personal details with utmost care. We promise to keep your information safe and secure, and never share this with other companies for marketing purposes.
You can read more about how we collect and process your personal data here:
Melton Mowbray Building Society undertakes searches with credit reference agencies and/or using third party data authentication systems to verify your address. To do so Melton Mowbray Building Society, data providers and the agency may check details supplied against particulars on databases which they have access. We may also use the particulars in the future to assist other companies for verification purposes. Records of the searches may be retained by Melton Mowbray Building Society, data providers and credit reference agencies. Such searches relate solely to the verification of your identity and/or address and will not affect your credit rating.
Further information on credit reference agencies is available at https://www.themelton.co.uk/crain
Melton Mowbray Building Society may check your details with fraud prevention agencies, if false or inaccurate information and fraud is suspected, Melton Mowbray Building Society will record this.
Further information on fraud prevention checks is available at https://www.themelton.co.uk/fraud-prevention
Call one of our friendly advisors on 01664 414141. Opening hours 9am to 6pm Monday to Friday and 9am to 12pm on Saturday.
Leave your details and we will call you back.