Dormant Funds
Confirm your contact details
We aim to keep our customer records as up to date as possible but sometimes despite our best efforts we lose touch, often because the details we hold for you have changed, as a result we will be unable to reach you and our mail may not be received.
It’s important that we keep our records up to date so we can send you important information about your accounts and services, including statements, regulatory communications and other important updates.
Who are LexisNexis?
Should we lose contact, we work with LexisNexis Risk Solutions to help us find and make contact with you again.
Once LexisNexis finds you, they will write to you asking you to confirm some personal details, it’s important to note that they’ll never ask for your banking and savings account details. Letters received from LexisNexis will be sent at the request and on behalf of Melton Building Society.
If you have concerns about anything you’ve received, please visit our Contact Us section to find out how to get in touch by phone, online or by post.
How to confirm your details
If you’re visiting this webpage after receiving one of our letters from LexisNexis, you can confirm your details in either one of the following ways.
Online – Visit the LexisNexis Online Verification Website
Post – Complete the form included with your letter and return it using the pre-paid envelope provided.
Frequently asked questions
Who are LexisNexis Risk Solutions?
We have asked LexisNexis Risk Solutions to help us trace and re-engage with customers we have lost touch with. They are specialists in tracing customers whose contact details may no longer be up to date.
How do I know that the letter I’ve received is genuine?
The letter you’ve received will include a link to this webpage to reassure you that this is a genuine attempt to re-engage with you.
If you’re still not sure and would prefer to contact us directly, visit our Contact Us section to find out how to get in touch.
I’m responding on behalf of someone else, what do I need to do?
If there’s a Power of Attorney, Guardianship, or Court of Protection Order in place, please call us on 01664 414141. When you call, please have the account or reference number(s) ready.
If none of these arrangements are in place, we can’t accept someone else confirming your details on your behalf. In this case, please contact us directly on 01664 414141, and we’ll be happy to help.
You’ve written to me at my current address, and I’ve not moved. Do I need to do anything?
It is possible that you haven’t recently moved or your contact details haven’t changed, but your mail is still being returned to us.
Mail can be returned for several reasons, therefore we’ll still need you to get in touch with us to confirm your details so that we can ensure our records are accurate and up to date. If we don’t have accurate current details, you could miss out on important information and updates.
I updated my details with you but I’ve still received a reminder letter from LexisNexis
LexisNexis issue reminder letters as part of the tracing and re-engagement process. If you’ve recently updated your details with us, there may be a delay before this is reflected in their records.
If you’re unsure whether your details have been updated successfully, please contact us on 01664 414141 directly and we’ll be happy to help.
