How to submit your maturity instructions

Non-ISA customers

As a non-ISA customer, you have two options available to you.

Option one – you should have received a letter from us in the post which includes a Maturity Instruction Form which you can complete and send back to us by post or return it to one of our branch locations.

Option two – you can register for our new online portal. Once registered you will then be able to follow our step by step maturity process which is detailed below. If you have not yet registered for our new online portal you can do so now by visiting our ‘how to register’ page to find out all the details.

Navigate to your account

• Log in to our new online portal
• Go to the “Accounts” section

Select your fixed rate account

• Select “Fixed Rate Accounts”, you will see a list of all your relevant accounts.
• Click on the account that is due to mature.

Access the maturity instruction screen

• Click on “Amend” in the top right corner of the account screen.
• This will open the Maturity instruction screen.

Complete your instructions

• Use the dropdown menu to choose your preferred maturity option.
• Once you’ve selected and reviewed your choice, click “Next”.

Review and confirm

• A confirmation pop up will appear.
• Click on “View Account Details” to review your selected maturity options.

Final checks

• Your chosen option will now appear in the “Maturity Information” section of your account.
• If you’re happy with your selection, no further action is needed.

Need to make a change?

• You can amend your maturity instructions any time up until 5pm the day before your account matures.
• After this point, your maturity instructions will be locked and cannot be changed.

What happens if you don’t provide instructions?

• Your funds will automatically be transferred into the default account outlined in the letter we sent you.
• If your funds are automatically reinvested into the 30 Day Notice account, you may withdraw them without loss of interest or penalty up for 30 days after the end of your fixed rate term. After this, 30 days’ notice is required for withdrawal.

ISA customers

As an ISA customer, you should have received a letter from us in the post which includes a Maturity Instruction Form which you can complete and send back to us by post or return it to one of our branch locations.