Did you know in the latest Financial Ombudsman Review the number of complaints supported in favour of the consumer was just 9% for the building society sector as a whole and 62% for banks. The significant difference for banks and building societies reflects the different ways in which mutuals approach customer service and how they manage and sell their products. For the Melton, this great result is reflected by some fantastic testimonials and feedback from customers.
Have you experienced a special moment with the Melton? We’d love to hear about it! Here are some recent Melton Moments:
“You were terrific. You were outcome focussed. You were human. Your service was amazing.”
Charlie and Alex, Somerset
“I went in to my local branch of the Melton to open a children’s savings account. I was delighted to be able to open an account on the spot and to be assisted by such helpful and efficient staff – so much better than my local bank! I was so impressed I opened two Wild Ones Young Savers accounts and I received two lovely goody bags for my children. Fab!”
“When we completed our self build project last year the Melton moved our mortgage to a residential mortgage which made our monthly repayments lower. We have recently taken a further advance with Melton to finish off our home. All these transactions have been processed seamlessly, with particular thanks to Angie at the Melton Mowbray branch who is a credit to the Society. I have been a customer of the Melton since I was a young saver – it’s a pleasure to receive such helpful and friendly personal service.”
“Our self build mortgage requirement was out of normal scope for most of the financial services providers we spoke to. However, the Melton considers applications on an individual basis and took a personal approach to our mortgage. Nicola at the Melton Mowbray branch was always on the ball and easy to get hold of and she made sure our application went through as smoothly as possible.”
“It was such a pleasant experience dealing with a team who obviously communicated with each other and took ownership of queries and responses…Based on this level of service I am sure that my wife and I will remain customers of the Melton for a long time to come.”
Mr Clayton, Bury
“I have always been very impressed and touched by the personal level of service of MMBS…Being able to call MMBS and talk to someone you know, someone who cares and someone that you have a relationship with, trumps many other financial services offered!”
Ms Trikoupis, London
“Thank you for all your help and advice. You have been a pleasure to do business with and the best mortgage provider we have used! It’s great to speak to people rather than machines – small is best!”
Faye and Chris, Hampshire.
“…I also just wanted to take this opportunity to write more personally to say how impressed I’ve been with the service I’ve received at all times from the Melton…Over the years since first starting my mortgage with the Melton I have only ever encountered personable and helpful staff and it is extremely refreshing to be connected so quickly to members of your team in an age of impersonal automated filters. Thank you for providing such a professional and sterling service – it is greatly appreciated.”
“You have always been highly efficient. The mortgage product was excellent and completely suited our needs at that time. I would highly recommend the Melton Mowbray Building Society.”