We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.
In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.
To reduce the risk to our branch staff and customers, branch opening hours have temporarily be reduced to 9am - 1pm Monday to Friday and 9am – 12pm Saturdays.
We have also temporarily reduced our telephone opening hours at Principal Office to 9am - 3.30pm Monday to Friday and 9am – 12pm Saturdays. We apologise for any inconvenience this may cause.
We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.
Please click here to see a list of Frequently Asked Questions for our members.
The Society is aware of fraudsters using the Coronavirus outbreak to try and trick people into parting with their money. Here are four types of fraudulent activity that we are aware of:
Charlie and Alex, Somerset
Mr Clayton, Bury
“I have always been very impressed and touched by the personal level of service of MMBS…Being able to call MMBS and talk to someone you know, someone who cares and someone that you have a relationship with, trumps many other financial services offered!”
Ms Trikoupis, London
“Thank you for all your help and advice. You have been a pleasure to do business with and the best mortgage provider we have used! It’s great to speak to people rather than machines – small is best!”
Faye and Chris, Hampshire.
“…I also just wanted to take this opportunity to write more personally to say how impressed I’ve been with the service I’ve received at all times from the Melton…Over the years since first starting my mortgage with the Melton I have only ever encountered personable and helpful staff and it is extremely refreshing to be connected so quickly to members of your team in an age of impersonal automated filters. Thank you for providing such a professional and sterling service – it is greatly appreciated.”
“You have always been highly efficient. The mortgage product was excellent and completely suited our needs at that time. I would highly recommend the Melton Mowbray Building Society.”