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Coronavirus - Help us to help you

We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.

In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.

To reduce the risk to our branch staff and customers, branch opening hours have temporarily be reduced to 9am - 1pm Monday to Friday and 9am – 12pm Saturdays.

We have also temporarily reduced our telephone opening hours at Principal Office to 9am - 3.30pm Monday to Friday and 9am – 12pm Saturdays. We apologise for any inconvenience this may cause.

Coronavirus Update

We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.

Please click here to see a list of Frequently Asked Questions for our members.

Coronavirus Scams

The Society is aware of fraudsters using the Coronavirus outbreak to try and trick people into parting with their money. Here are four types of fraudulent activity that we are aware of:

  • Sales of ineffective protective face masks
  • Coronavirus-themed phishing emails with malicious links and attachments
  • Fraudsters sending texts and emails pretending to be from the World Health Organisation (WHO) claiming to be able to provide a list of infected people in their area. Please remember to be wary of links and attachments from unsolicited emails and texts and take care not to provide your personal or financial details
  • Posing as employees of a bank or building society. Please click here to read further guidance on how to protect yourself

Thank you for your patience.

The Melton Building Society

Call us on 01664 414141 between 9am and 6pm Monday to Friday and 9am and 12pm on Saturdays

Melton Moments

About The Melton Building Society

Have you experienced a special moment with the Melton? We’d love to hear about it! Here are some recent Melton Moments:

“You were terrific.  You were outcome focussed.  You were human.  Your service was amazing.”

Charlie and Alex, Somerset

“I went in to my local branch of the Melton to open a children’s savings account.  I was delighted to be able to open an account on the spot and to be assisted by such helpful and efficient staff – so much better than my local bank!  I was so impressed I opened two Wild Ones Young Savers accounts and I received two lovely goody bags for my children.  Fab!”

Emma, Leicestershire

“When we completed our self build project last year the Melton moved our mortgage to a residential mortgage which made our monthly repayments lower.  We have recently taken a further advance with Melton to finish off our home.  All these transactions have been processed seamlessly, with particular thanks to Angie at the Melton Mowbray branch who is a credit to the Society. I have been a customer of the Melton since I was a young saver – it’s a pleasure to receive such helpful and friendly personal service.”

Lynda, Lincolnshire

“Our self build mortgage requirement was out of normal scope for most of the financial services providers we spoke to.  However, the Melton considers applications on an individual basis and took a personal approach to our mortgage. Nicola at the Melton Mowbray branch was always on the ball and easy to get hold of and she made sure our application went through as smoothly as possible.”

Lucy, Northamptonshire

“It was such a pleasant experience dealing with a team who obviously communicated with each other and took ownership of queries and responses…Based on this level of service I am sure that my wife and I will remain customers of the Melton for a long time to come.”

Mr Clayton, Bury

“I have always been very impressed and touched by the personal level of service of MMBS…Being able to call MMBS and talk to someone you know, someone who cares and someone that you have a relationship with, trumps many other financial services offered!”

Ms Trikoupis, London

“Thank you for all your help and advice. You have been a pleasure to do business with and the best mortgage provider we have used! It’s great to speak to people rather than machines – small is best!”

Faye and Chris, Hampshire.

“…I also just wanted to take this opportunity to write more personally to say how impressed I’ve been with the service I’ve received at all times from the Melton…Over the years since first starting my mortgage with the Melton I have only ever encountered personable and helpful staff and it is extremely refreshing to be connected so quickly to members of your team in an age of impersonal automated filters.  Thank you for providing such a professional and sterling service – it is greatly appreciated.”

James, London

“You have always been highly efficient.  The mortgage product was excellent and completely suited our needs at that time.  I would highly recommend the Melton Mowbray Building Society.”

Linda, Surrey