We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.
In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.
To reduce the risk to our branch staff and customers, from 1st April, branch opening hours will temporarily be reduced to 9am - 12pm Monday to Friday and closed on Saturdays.
We have also temporarily reduced our telephone opening hours at Principal Office to 9am - 3.30pm Monday to Friday and closed on Saturdays.
We apologise for any inconvenience this may cause.
There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is...
Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.
To help you stay protected, here are some things that we will never do:
Please remain vigilant.
Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.
We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.
Please click here to see a list of Frequently Asked Questions for our members.
The Melton Building Society
The Melton Building Society is managed day-to-day by an Executive Team of senior managers, overseen by an elected Board of Non-Executive Directors. Some members of the Executive Team are also members of the Board and are known as Executive Directors.
The Non-Executive Directors, who are from a range of different backgrounds, bring an outside perspective to the management of the Society and also represent the views of the membership.
I am a career banker with experience in various parts of the world. My specialisation has been risk management in both credit and operational risk. I joined the board of the Melton in June 2013. I am also now a partner in a consultancy that reviews the effectiveness of employee engagement and an advisor to a firm that assesses very long term economic trends and their impact on businesses and governments. I am married with two sons and five grandchildren.
I was appointed to the Board of Directors on 18 February 2013. I have worked in Financial Services for 38 years and have in-depth experience in financial markets and risk management. I was Head of Risk at a large building society where I sat on various management committees, including each of the Risk, Credit and Asset and Liability Committees. I was also a director of one of its major subsidiaries.
Up to 2012 I was a senior manager within KPMG’s financial sector risk and regulatory practice, specialising in financial risk management. I am now director of an independent advisory company which provides risk management advice to regulated Financial Services firms.
I am a member of the Risk Committee and Audit & Compliance Committee.
I am a Fellow of the Institute of Chartered Accountants in England and Wales. Following 10 years’ audit experience in the UK and overseas, I have worked in Financial Services for over 30 years. I have had 10 years’ recent experience as Finance Director of Chesnara plc., a successful life and pensions group listed on the London Stock Exchange and intend to continue to work within Financial Services by taking on a small number of Non-Executive Board positions within PRA/FCA regulated companies, where I can utilise my experience in Corporate Governance, Risk and Compliance. I am Chairman of the Audit and Compliance Committee.
I was appointed to the Board of Directors on 9th October 2014. I had a ten year career in investment banking as a Derivatives Trader with various institutions including NatWest Markets & Goldman Sachs. I left the City in 1997 to start my own events business in Kent - the Hop Farm Country Park.
During that time I also sat as a Non-Executive Director on various public and private boards including the South East of England Development Agency and chaired KM FM Radio. I have just returned to the UK after living in Australia for seven years and now run my own events business.
I am a member of the Risk Committee and also chair the Remunerations & Nominations Committee.
Jonathan was appointed to our Board on 1st March 2018 and will become a member of the Audit and Compliance Committee from June.
Jonathan has worked in the oil, pharmaceutical and retail sectors including Mobil Oil and Alliance Boots. He served as Group CEO of the Dr Max Group in Central Europe, Finance Director of Boots Retail International and Director of Corporate Development (Europe, Middle East & Africa) for the Alliance Boots Group. Having worked internationally for much of the last twenty years, he has spent time living overseas.
Jonathan has lived in the East Midlands since 1996 and is married with 3 children. He is Vice Chair of Governors at the King’s School, Grantham.
I joined the Society in March 2006 as Chief Executive and previously worked for HSBC plc for 26 years. I am a Trustee of both the Melton Mowbray Building Society Charitable Foundation and Staff Pension and Life Assurance Scheme. I serve as Chairman of the Group’s Executive Committee.
I joined the Society in July 2013 as Financial Controller and was promoted to Commercial Director in December 2018 and then to Group Finance Director in April 2020. My previous career includes 5 years working for Grant Thornton, where I qualified as a chartered accountant in 2004. Since then I have worked in the financial services industry specialising in corporate accounting and reporting, prudential risk management and operational resilience.
I Chair the Assets and Liabilities Committee and serve on the Executive Committee and as a Director of each of the Society’s subsidiaries. I am also a Trustee of the Melton Mowbray Building Society Staff Pension and Life Assurance Scheme
I joined the Society in February 2020 from Cadent, where I was Head of Solution Delivery, supporting the Gas Distribution Company to capture and deliver its enterprise wide change programme. In this role I was responsible for creating, prioritising and delivering a £90m investment programme for the organisation over 2 years.
Prior to Cadent I worked for Interserve as Head of IT supporting Central Government and the Defence Sector, mobilising global contracts and associated technology around the world.
I served as Justice of the Peace for Leicester District Bench for 22 years - a role I retired from in December 2019. I am married with two daughters.
I joined the Society in 1996 and my career in Financial Services has included roles within various customer service focused teams. Having always lived locally, I have good knowledge of the local area and the communities in which we serve.
I have gained extensive experience within a variety of customer facing, Principal Office based and management roles at the Society and have in-depth knowledge of the products, services and processes. I have sound awareness and understanding of service delivery within a regulated environment whilst ensuring customers receive a great experience when dealing with the Society.
I joined the Society in June 2019, having worked in financial services for 25 years. I started my career in the Building Society sector within operations but chose to specialise in risk management. I was latterly employed as the Head of Credit Risk Analysis with Bank of Ireland UK and prior to this I spent 4 years at the Prudential Regulation Authority within their Risk Specialist Division.
I have good all round knowledge of the conduct and prudential risks facing financial institutions and I have specific in-depth knowledge in relation to Stress Testing, IFRS9 and Credit Risk.