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Coronavirus - Help us to help you

We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.

In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct during our business opening hours if you have any queries or to register to use our online services.

From Thursday 7 January 2021, our branch opening hours will be: Monday to Friday 9am – 1pm.  Our Melton Branch  will be open on Saturday 9am to 12pm.  Our Grantham and Oakham Branches will be closed on Saturdays.  Branch telephones will be open 9am to 4.30pm Monday to Friday. 

Our telephone opening hours at Principal Office will be 9am – 6pm Monday to Friday and 9am to 12pm on Saturdays.

Please note visitors to our branches and Principal Office will be required to wear a face covering.

Thank you for your cooperation



Please beware of the following phishing email scam – National Trading Standards have passed on an alert about a phishing scam based on impersonating correspondence from the Government’s Job Retention Scheme.

  • The scam involves phishing emails to companies about the scheme
  • The emails pretend to be from Jim Harra, First Permanent Secretary and Chief Executive of HMRC
  • The sender email address used is
  • the emails use Official HMRC branding, and the message asks for the bank details of the recipient.

An example message is provided below – the typos are the fraudsters’ own work:

“Dear customer, We wrote to you last week to help you prepare to make a claim through the Coronavirus Job Retention Scheme. We are now writing to tell you how to access the Covid-19 relief. You will need to tell your us which UK bank account you want the grant to be paid into, in order to ensure funds are paid as quickly as possible to you.”


According to data from the Home Office and charities supporting victims, the pressures of living under COVID lock-down have caused a rapid increase in cases of domestic abuse. Abuse can take the form of coercive control, deliberate neglect and verbal or physical aggression. It often involves economic abuse (coercive control of the victim’s finances to steal their money and / or deny them the right to spend it).  We’re supporting the Government’s campaign to raise awareness about help for victims of domestic abuse.  You can find further guidance on how to get help here:


Scammers are sending emails posing as the Zoom download manager asking the recipient to complete their download by clicking “next”, which releases malware when clicked. The only safe way to set up Zoom for personal use is to go on the Zoom official website and download it yourself.


Please beware of a new text scam purporting to be from the Government which informs the recipient via a text that they have been issued a £250 fine for leaving the house during the lock-down as the Government have been tracking their movements using their phone. The recipient is told that if they don’t pay immediately they will incur a heavier fine and encouraged to click on a link to make the payment which may deliver malware as well as taking the payment and their account details.


During the coronavirus outbreak, many companies and organisations have sent emails containing COVID19 updates to their customers to make them aware of their current response and status. As these types of emails have now become increasingly frequent, criminals have started to use this familiarity to their advantage. These fraudulent emails, framed as a corporate COVID-19 response, contain malicious attachments and are targeting individual consumers and companies alike…

Emails may also be disguised as coming from a hospital that inform the recipient they may have come in contact with an individual who tested positive for COVID-19. The email instructs the recipient to download an attached Excel file, complete a form, and bring it to the nearest hospital. Once the attachment is downloaded, the malware has been activated and the attackers may be able to access your data.

Please keep in mind that typically, legitimate COVID-19 response emails have a message only in the body of the email and do not contain attachments.


There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is.

Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.

To help you stay protected, here are some things that we will never do:

  • Ask you to disclose your PIN number or other passwords for your accounts
  • Encourage you to move funds from your own account into a different “safe” account
  • Charge up-front fees for repayment holidays
  • Make home visits to collect mortgage arrears on your doorstep
  • Demand an immediate payment of mortgage arrears over the phone
  • Demand payment of mortgage arrears via email providing you with a link through which to make payments.

Please remain vigilant.

Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.

Coronavirus Update

We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.

Please click here to see a list of Frequently Asked Questions for our members.

The Melton Building Society


Meet our Board

the melton building society

The Melton Building Society is managed day-to-day by an Executive Team of senior managers, overseen by an elected Board of Non-Executive Directors. Some members of the Executive Team are also members of the Board and are known as Executive Directors.

The Non-Executive Directors, who are from a range of different backgrounds, bring an outside perspective to the management of the Society and also represent the views of the membership.

Non Executive Directors

Alan Leslie Craft
Alan Leslie Craft MA (Cantab)
Chairman of the Board of Directors

I am a career banker with experience in various parts of the world. My specialisation has been risk management in both credit and operational risk. I joined the board of the Melton in June 2013. I am also now a partner in a consultancy that reviews the effectiveness of employee engagement and an advisor to a firm that assesses very long term economic trends and their impact on businesses and governments. I am married with two sons and five grandchildren.

Andrew John Capps
Andrew John Capps MBA, DipM, AMCT

I was appointed to the Board of Directors on 18 February 2013. I have worked in Financial Services for 38 years and have in-depth experience in financial markets and risk management. I was Head of Risk at a large building society where I sat on various management committees, including each of the Risk, Credit and Asset and Liability Committees. I was also a director of one of its major subsidiaries.

Up to 2012 I was a senior manager within KPMG’s financial sector risk and regulatory practice, specialising in financial risk management. I am now director of an independent advisory company which provides risk management advice to regulated Financial Services firms.

I am a member of the Risk Committee and Audit & Compliance Committee.

Ken Romney
Ken Romney BA (Oxon)

I am a Fellow of the Institute of Chartered Accountants in England and Wales. Following 10 years’ audit experience in the UK and overseas, I have worked in Financial Services for over 30 years. I have had 10 years’ recent experience as Finance Director of Chesnara plc., a successful life and pensions group listed on the London Stock Exchange and intend to continue to work within Financial Services by taking on a small number of Non-Executive Board positions within PRA/FCA regulated companies, where I can utilise my experience in Corporate Governance, Risk and Compliance.

Fiona Ann Pollard
Fiona Ann Pollard MA
Chair of Remunerations & Nominations Committee

I was appointed to the Board of Directors on 9th October 2014. I had a ten year career in investment banking as a Derivatives Trader with various institutions including NatWest Markets & Goldman Sachs. I left the City in 1997 to start my own events business in Kent - the Hop Farm Country Park.

During that time I also sat as a Non-Executive Director on various public and private boards including the South East of England Development Agency and chaired KM FM Radio. I have just returned to the UK after living in Australia for seven years and now run my own events business.

I am a member of the Risk Committee and also chair the Remunerations & Nominations Committee.

Jonathan Farrington
Jonathan Farrington BSc (Hons), MSc, MBA, Cert Dip AF
Chair of Audit & Compliance Committee

I was appointed to the Board on 1st March 2018.

I have worked in the oil, pharmaceutical and retail sectors including Mobil Oil and Alliance Boots. I served as Group CEO of the Dr Max Group in Central Europe, Finance Director of Boots Retail International and Director of Corporate Development (Europe, Middle East & Africa) for the Alliance Boots Group. Having worked internationally for much of the last twenty years, I have spent time living overseas.

I have lived in the East Midlands since 1996 and am married with 3 children. I am Vice Chair of Governors at the King’s School, Grantham.

Executive Directors

Simon Taylor
Simon Taylor ACIB, MBA
Chief Executive

I joined the Society in June 2020 as Chief Executive and I have worked in financial services for over 30 years. Previously I was Chief Operating Officer for the Nottingham Building Society for almost 8 years. I have held a number of senior roles at Lloyds and Barclays and was a Regional Director for Lloyds Banking Group before joining the Building Society Sector.

Siân Elizabeth Gant
Siân Elizabeth Gant FCA BSc (Hons)
Group Finance Director

I joined the Society in July 2013 as Financial Controller and was promoted to Commercial Director in December 2018 and then to Group Finance Director in April 2020. My previous career includes 5 years working for Grant Thornton, where I qualified as a chartered accountant in 2004. Since then I have worked in the financial services industry specialising in corporate accounting and reporting, prudential risk management and operational resilience.

I Chair the Assets and Liabilities Committee and serve on the Executive Committee and as a Director of each of the Society’s subsidiaries. I am also a Trustee of the Melton Mowbray Building Society Staff Pension and Life Assurance Scheme

Members of the Executive Committee

Rita Bullivant
Rita Bullivant
Director of IT & Change

I joined the Society in February 2020 from Cadent, where I was Head of Solution Delivery, supporting the Gas Distribution Company to capture and deliver its enterprise wide change programme. In this role I was responsible for creating, prioritising and delivering a £90m investment programme for the organisation over 2 years.

Prior to Cadent I worked for Interserve as Head of IT supporting Central Government and the Defence Sector, mobilising global contracts and associated technology around the world.

I served as Justice of the Peace for Leicester District Bench for 22 years - a role I retired from in December 2019. I am married with two daughters.

Debbie Flint
Debbie Flint CeMAP
Director of Operations

I joined the Society in 1996 and my career in Financial Services has included roles within various customer service focused teams. Having always lived locally, I have good knowledge of the local area and the communities in which we serve.

I have gained extensive experience within a variety of customer facing, Principal Office based and management roles at the Society and have in-depth knowledge of the products, services and processes. I have sound awareness and understanding of service delivery within a regulated environment whilst ensuring customers receive a great experience when dealing with the Society.

Nicola Walker
Nicola Walker
Chief Risk Officer

I joined the Society in June 2019, having worked in financial services for 25 years. I started my career in the Building Society sector within operations but chose to specialise in risk management. I was latterly employed as the Head of Credit Risk Analysis with Bank of Ireland UK and prior to this I spent 4 years at the Prudential Regulation Authority within their Risk Specialist Division.

I have good all round knowledge of the conduct and prudential risks facing financial institutions and I have specific in-depth knowledge in relation to Stress Testing, IFRS9 and Credit Risk.