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Coronavirus - Help us to help you

We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.

In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.

To reduce the risk to our branch staff and customers, from 1st April, branch opening hours will temporarily be reduced to 9am - 12pm Monday to Friday and closed on Saturdays.

We have also temporarily reduced our telephone opening hours at Principal Office to 9am - 3.30pm Monday to Friday and closed on Saturdays.

We apologise for any inconvenience this may cause.


There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is...

Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.

To help you stay protected, here are some things that we will never do:

  • Ask you to disclose your PIN number or other passwords for your accounts
  • Encourage you to move funds from your own account into a different “safe” account
  • Charge up-front fees for repayment holidays
  • Make home visits to collect mortgage arrears on your doorstep
  • Demand an immediate payment of mortgage arrears over the phone
  • Demand payment of mortgage arrears via email providing you with a link through which to make payments.

Please remain vigilant.

Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.

Coronavirus Update

We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.

Please click here to see a list of Frequently Asked Questions for our members.

The Melton Building Society

Call us on 01664 414141 between 9am and 6pm Monday to Friday and 9am and 12pm on Saturdays

Melton Members

About The Melton Building Society
What is a member?

We have shareholding and borrowing members who are individuals who hold a savings account or a mortgage account respectively. To be a full voting member, you must be over 18 years of age and meet some additional criteria detailed in the Society’s Rules.

Voting members receive a copy of our Annual Summary Financial Statement within the Spring copy of our newsletter, Melton Matters. Members are the most important people in our business model and every decision we make is taken with our members’ interests in mind. We actively seek feedback and contributions from our members and endeavour to act on your views where ever we can.

There are a number of ways you can contribute:

Attend an AGM

All members are welcome to attend. This is an annual meeting where we review the past year and discuss future plans for the Society. Voting members are entitled to vote on a number of resolutions including election of directors. There is also an opportunity for you to speak to the Directors and ask questions.

Give us some feedback

We welcome feedback on all of our products and services at all times. Any feedback we receive is entered into our internal feedback system and is reviewed every week by our executive team and action taken where appropriate. There are several ways you can give us feedback:

  • Request a call back on our website and we’ll call you
  • Send an email to enquiries@mmbs.co.uk
  • Visit one of our branches
  • Call us on 01664 414141
  • Write to us at Mutual House, Leicester Road, Melton Mowbray, Leicestershire LE13 0DB