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Coronavirus - Help us to help you

We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.

In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.

To reduce the risk to our branch staff and customers, from 1st April, branch opening hours will temporarily be reduced to 9am - 12pm Monday to Friday and closed on Saturdays.

We have also temporarily reduced our telephone opening hours at Principal Office to 9am - 3.30pm Monday to Friday and closed on Saturdays.

We apologise for any inconvenience this may cause.

COVID-19 – PROTECT YOURSELF FROM FRAUD

There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is...

Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.

To help you stay protected, here are some things that we will never do:

  • Ask you to disclose your PIN number or other passwords for your accounts
  • Encourage you to move funds from your own account into a different “safe” account
  • Charge up-front fees for repayment holidays
  • Make home visits to collect mortgage arrears on your doorstep
  • Demand an immediate payment of mortgage arrears over the phone
  • Demand payment of mortgage arrears via email providing you with a link through which to make payments.

Please remain vigilant.

Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.

Coronavirus Update

We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.

Please click here to see a list of Frequently Asked Questions for our members.

The Melton Building Society

Call us on 01664 414141 between 9am and 6pm Monday to Friday and 9am and 12pm on Saturdays

Supporting our Community

Community Support from The Melton Building Society

Financial Education

The Melton Building Society is committed to supporting financial education in our local communities and we provide a financial education programme for local secondary schools and sixth forms, together with a Melton School Bank service for local primary schools.


The Melton School Bank

The Melton School Bank service encourages pupils to save in a fun and engaging way. The Society has two savings accounts for children aged 0 to 16 – the Wild Ones Young Savers and the easy access Young Savers. The Society is working with our local Wildlife Trusts to raise funds to protect wildlife and we are giving away special Wild Ones Packs to children who open a Wild Ones Young Savers Account at any of our branches or school banks. The Wild Ones Packs contain a pocket wildlife guide, wildflower seeds and much more, encouraging young people to enjoy wildlife and get into the habit of saving. All pupils who open a young savers account at one of our School Banks receive a Melton piggy bank.

A member of our staff visits local primary schools regularly at the start or near to the end of the day to open the Bank with the help of the children.

If you would like some more information about the Melton School Bank service please contact Jane Gilhespy on 01664 414141 or email j.gilhespy@mmbs.co.uk.

Secondary School Programme

The Society also provides a financial education programme for secondary schools and sixth forms that can be tailored to meet the needs of the curriculum. For further information about this programme please contact Melanie Swainston on 01664 414141 or email m.swainston@mmbs.co.uk.


The Melton Sponsors Financial Education Programme for Long Field Academy

The Melton Building Society is sponsoring a financial education programme for Year 9 and 10 students at Long Field Academy, Melton Mowbray. The programme is being delivered by finance and education specialist, WizeUp.

“Teaching our students about managing their personal finances is an important part of our curriculum and we are delighted the Melton Building Society is helping us to achieve this,” said Craig Palmer, Deputy Head Teacher, Long Field Academy.

At the introduction of the programme to the first group of students Martin Reason, Chief Executive of the Melton said: “Education gives you choices in life and it’s important to make the most of your time at school. Similarly saving money not only gives you the ability to pay for the essentials in life (such as a deposit on a mortgage!), but also to choose to have fun when you want to!

News Feed


£1,873 for Lincolnshire Emergency Medical Response

Staff at the Melton Building Society’s Grantham Branch were delighted to present a cheque for over £1,873 to Vaughan and Carl from Lincolnshire Emergency Medical Response (LEMR). First Responders was the Society’s Charity of the Year in 2019 and the Society raised a total of over £5,754 for First Responders in the Grantham, Melton and…

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Get In Touch

Call one of our friendly advisors on 01664 414141. Opening hours 9am to 6pm Monday to Friday and 9am to 12pm on Saturday.

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