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Coronavirus - Help us to help you

We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.

In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct during our business opening hours if you have any queries or to register to use our online services.

From Thursday 7 January 2021, our branch opening hours will be: Monday to Friday 9am – 1pm.  Our Melton Branch  will be open on Saturday 9am to 12pm.  Our Grantham and Oakham Branches will be closed on Saturdays.  Branch telephones will be open 9am to 4.30pm Monday to Friday. 

Our telephone opening hours at Principal Office will be 9am – 6pm Monday to Friday and 9am to 12pm on Saturdays.

Please note visitors to our branches and Principal Office will be required to wear a face covering.

Thank you for your cooperation



Please beware of the following phishing email scam – National Trading Standards have passed on an alert about a phishing scam based on impersonating correspondence from the Government’s Job Retention Scheme.

  • The scam involves phishing emails to companies about the scheme
  • The emails pretend to be from Jim Harra, First Permanent Secretary and Chief Executive of HMRC
  • The sender email address used is
  • the emails use Official HMRC branding, and the message asks for the bank details of the recipient.

An example message is provided below – the typos are the fraudsters’ own work:

“Dear customer, We wrote to you last week to help you prepare to make a claim through the Coronavirus Job Retention Scheme. We are now writing to tell you how to access the Covid-19 relief. You will need to tell your us which UK bank account you want the grant to be paid into, in order to ensure funds are paid as quickly as possible to you.”


According to data from the Home Office and charities supporting victims, the pressures of living under COVID lock-down have caused a rapid increase in cases of domestic abuse. Abuse can take the form of coercive control, deliberate neglect and verbal or physical aggression. It often involves economic abuse (coercive control of the victim’s finances to steal their money and / or deny them the right to spend it).  We’re supporting the Government’s campaign to raise awareness about help for victims of domestic abuse.  You can find further guidance on how to get help here:


Scammers are sending emails posing as the Zoom download manager asking the recipient to complete their download by clicking “next”, which releases malware when clicked. The only safe way to set up Zoom for personal use is to go on the Zoom official website and download it yourself.


Please beware of a new text scam purporting to be from the Government which informs the recipient via a text that they have been issued a £250 fine for leaving the house during the lock-down as the Government have been tracking their movements using their phone. The recipient is told that if they don’t pay immediately they will incur a heavier fine and encouraged to click on a link to make the payment which may deliver malware as well as taking the payment and their account details.


During the coronavirus outbreak, many companies and organisations have sent emails containing COVID19 updates to their customers to make them aware of their current response and status. As these types of emails have now become increasingly frequent, criminals have started to use this familiarity to their advantage. These fraudulent emails, framed as a corporate COVID-19 response, contain malicious attachments and are targeting individual consumers and companies alike…

Emails may also be disguised as coming from a hospital that inform the recipient they may have come in contact with an individual who tested positive for COVID-19. The email instructs the recipient to download an attached Excel file, complete a form, and bring it to the nearest hospital. Once the attachment is downloaded, the malware has been activated and the attackers may be able to access your data.

Please keep in mind that typically, legitimate COVID-19 response emails have a message only in the body of the email and do not contain attachments.


There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is.

Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.

To help you stay protected, here are some things that we will never do:

  • Ask you to disclose your PIN number or other passwords for your accounts
  • Encourage you to move funds from your own account into a different “safe” account
  • Charge up-front fees for repayment holidays
  • Make home visits to collect mortgage arrears on your doorstep
  • Demand an immediate payment of mortgage arrears over the phone
  • Demand payment of mortgage arrears via email providing you with a link through which to make payments.

Please remain vigilant.

Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.

Coronavirus Update

We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.

Please click here to see a list of Frequently Asked Questions for our members.

The Melton Building Society

Supporting our Community

Community Support from The Melton Building Society

Charitable Foundation

June Roper
The June Roper Sporting Trust for charities or non-profit making organisations or individuals from an underprivileged background with a focus on sport. See below for further details

The Melton Mowbray Building Society Charitable Foundation was launched in 1998 to promote and support local charitable and community activity. The principal objective of the Foundation is to help people and organisations in need within a 15 mile radius of each of the Building Society’s branch offices in Melton Mowbray, Grantham and Oakham.

The Melton makes an annual contribution to the Foundation and the Foundation divides its resources between two areas of activity:

1. Community Projects

The Foundation commits at least 33% and up to 50% of the annual contribution made by the Society to either kickstart a community project or to establish an enduring activity or initiative for the benefit of the community. Any donations made from sources other than the Society’s own contributions will be matched by the Society, subject to a maximum level at the discretion of the Society’s Board of Directors.

2. Community Activities

The Foundation also supports a variety of local worthwhile needs.  Types of request considered by the Foundation will be from:

  • Young people, particularly those who are disadvantaged
  • Vulnerable groups such as the frail elderly, people with physical disability, people with learning difficulties or those who are mentally ill
  • Small neighbourhood groups in areas experiencing the greatest disadvantage
  • Communities and voluntary organisations seeking assistance in the achievement of social and community development.

For further information about our Charitable Foundation and how to apply, please click here.

Since 2010 the Foundation has helped kickstart projects for Dove Cottage Day Hospice, the Melton Community Garden, the Community Heartbeat Trust, a local almshouse development, Home-Start and Asfordby Hill Community Group. The Foundation has also supported local kids breakfast clubs, Living Without Abuse, Sense, Listening Books and many other local community groups.

The Foundation is a registered charity (registration number 1067348) and is controlled by trustees who meet quarterly in March, June, September and December to determine how if funds are distributed to those in need.

How you can help us

If you wish to help the Foundation to support the local community either by making a donation or by arranging fundraising or support for our chosen community project, the Foundation trustees will be extremely grateful. To discuss any support for our chosen Community Project, please contact us on 01664 414141.

How to apply for charitable support

Individuals or organisations within the Foundation catchment area will be eligible to apply for charitable support from the Foundation. The Foundation trustees have the sole power to accept or decline any applications received.

In the interests of fairness, if you are successful in making an application to the Foundation, you will be unable to apply for further assistance within the following 12 months from the date of grant. If you think you are eligible to apply, please write, with full details to:

The Secretary to the Trustees
Melton Mowbray Building Society Charitable Foundation, Mutual House, Leicester Road, Melton Mowbray, Leicestershire, LE13 0DB

For further information, please click here.

The June Roper Sporting Trust

June RoperJune Roper MBE was born in Melton in 1924 and played and coached tennis and badminton in the local area for more than 68 years. June became Hamilton Tennis Club’s first female club captain and represented the Club at numerous tournaments. She was an enthusiastic supporter of young players and in 2010 launched a primary school tennis project run by club coaches which resulted in 12 local schools receiving free coaching throughout the summer and winter.

June combined her sporting pursuits with an enormous amount of charity work. In 2005 her hard work for Macmillan Cancer Support and other causes earned her an MBE in the Queen’s birthday honours list.

In her Will, June kindly made a donation to her local Building Society’s Charitable Foundation. June had a long standing relationship with the Melton Building Society and trusted the Society’s Charitable Foundation to administer her legacy wisely. In line with her wishes, the Charitable Foundation has set up a special trust – the June Roper Sporting Trust – to ensure June’s legacy supports charities or non-profit making organisations or individuals from an underprivileged backgrounds with a focus on sport.

How to apply

Like many other Trusts, we receive many more applications than we can fund. The Trust will only support charities or non-profit making organisations or individuals from an underprivileged background with a focus on sport.

Please send or email a letter, no more than two sides of A4, telling us the following details:

  • Your name or the name of your organisation – what you do and how you will benefit from the Trust’s support;
  • Funding – why you need funding, details of the project and approximate funding requirements;
  • Location – we will only support requests that fall within the Melton Borough catchment area

All letters are studied by the Administrator and at least one Trustee who determine the outcome of your proposal. Please be aware it may take up to 2 months to get back to you with the outcome. Click here to find out more.

Get In Touch

Call one of our friendly advisors on 01664 414141. Opening hours 9am to 6pm Monday to Friday and 9am to 12pm on Saturdays.

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