Coronavirus - Help us to help you

We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.

In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.

To reduce the risk to our branch staff and customers, from 1 September our branch opening hours will temporarily be: Monday to Friday 9am – 3pm.  We are currently closed on Saturdays.  Branch telephones will be open 9am to 4.30pm Monday to Friday.

Our telephone opening hours at Principal Office will be 9am – 6pm Monday to Friday.

Please note from Friday 24 July visitors to our branches and Principal Office will be required to wear a face covering.

Thank you for your cooperation

EMAIL SCAM EXPLOITING JOB RETENTION SCHEME

Please beware of the following phishing email scam – National Trading Standards have passed on an alert about a phishing scam based on impersonating correspondence from the Government’s Job Retention Scheme.

  • The scam involves phishing emails to companies about the scheme
  • The emails pretend to be from Jim Harra, First Permanent Secretary and Chief Executive of HMRC
  • The sender email address used is  no-reply@ncryptedprojects.com
  • the emails use Official HMRC branding, and the message asks for the bank details of the recipient.

An example message is provided below – the typos are the fraudsters’ own work:

“Dear customer, We wrote to you last week to help you prepare to make a claim through the Coronavirus Job Retention Scheme. We are now writing to tell you how to access the Covid-19 relief. You will need to tell your us which UK bank account you want the grant to be paid into, in order to ensure funds are paid as quickly as possible to you.”

NO EXCUSE FOR DOMESTIC ABUSE

According to data from the Home Office and charities supporting victims, the pressures of living under COVID lock-down have caused a rapid increase in cases of domestic abuse. Abuse can take the form of coercive control, deliberate neglect and verbal or physical aggression. It often involves economic abuse (coercive control of the victim’s finances to steal their money and / or deny them the right to spend it).  We’re supporting the Government’s campaign to raise awareness about help for victims of domestic abuse.  You can find further guidance on how to get help here: https://www.gov.uk/guidance/domestic-abuse-how-to-get-help

COVID-19 – ZOOM SCAM

Scammers are sending emails posing as the Zoom download manager asking the recipient to complete their download by clicking “next”, which releases malware when clicked. The only safe way to set up Zoom for personal use is to go on the Zoom official website and download it yourself.

COVID-19 – TEXT SCAM

Please beware of a new text scam purporting to be from the Government which informs the recipient via a text that they have been issued a £250 fine for leaving the house during the lock-down as the Government have been tracking their movements using their phone. The recipient is told that if they don’t pay immediately they will incur a heavier fine and encouraged to click on a link to make the payment which may deliver malware as well as taking the payment and their account details.

COVID-19 – FRAUDULENT EMAILS

During the coronavirus outbreak, many companies and organisations have sent emails containing COVID19 updates to their customers to make them aware of their current response and status. As these types of emails have now become increasingly frequent, criminals have started to use this familiarity to their advantage. These fraudulent emails, framed as a corporate COVID-19 response, contain malicious attachments and are targeting individual consumers and companies alike…

Emails may also be disguised as coming from a hospital that inform the recipient they may have come in contact with an individual who tested positive for COVID-19. The email instructs the recipient to download an attached Excel file, complete a form, and bring it to the nearest hospital. Once the attachment is downloaded, the malware has been activated and the attackers may be able to access your data.

Please keep in mind that typically, legitimate COVID-19 response emails have a message only in the body of the email and do not contain attachments.

COVID-19 – PROTECT YOURSELF FROM FRAUD

There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is.

Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.

To help you stay protected, here are some things that we will never do:

  • Ask you to disclose your PIN number or other passwords for your accounts
  • Encourage you to move funds from your own account into a different “safe” account
  • Charge up-front fees for repayment holidays
  • Make home visits to collect mortgage arrears on your doorstep
  • Demand an immediate payment of mortgage arrears over the phone
  • Demand payment of mortgage arrears via email providing you with a link through which to make payments.

Please remain vigilant.

Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.

Coronavirus Update

We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.

Please click here to see a list of Frequently Asked Questions for our members.

The Melton Building Society

Supporting our Community

Community Support from The Melton Building Society

News


Local Building Societies Join Forces to Help Leicestershire Cares...

Five local building societies – the Melton, Loughborough, Earl Shilton, Market Harborough and Hinckley & Rugby – have joined forces to donate £10,000 to Leicestershire Cares to help people in need directly affected by the Coronavirus crisis. Leicestershire Cares is a leading charity which supports local businesses, schools, young people, ex-offenders and community groups. “We…

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£1,873 for Lincolnshire Emergency Medical Response...

Staff at the Melton Building Society’s Grantham Branch were delighted to present a cheque for over £1,873 to Vaughan and Carl from Lincolnshire Emergency Medical Response (LEMR). First Responders was the Society’s Charity of the Year in 2019 and the Society raised a total of over £5,754 for First Responders in the Grantham, Melton and…

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£2,210 for Melton Community First Responders...

Staff at the Melton Building Society’s Melton Branch were delighted to present a cheque for over £2,210 to Ina and Peter Scott from Melton Community First Responders. Community First Responders was the Society’s Charity of the Year in 2019 and the Society raised a total of over £5,754 for First Responders in the Melton, Grantham…

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The Melton Donates £2,000 to Melton & District Money Advice Centre...

The Melton Building Society, through its Charitable Foundation, is supporting the Melton & District Money Advice Centre (MADMAC) with a donation of £2,000. MADMAC provides a free, confidential and impartial advice service for the people of Melton Mowbray and District concerning money and debt problems. “We are thrilled to receive this donation,” said Amanda Heath,…

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Sparks will fly at Melton Tennis Club!...

The Melton Building Society’s June Roper Sporting Trust has donated £550 to Melton Mowbray Tennis Club to help pay for an electricity supply to be connected to the clubhouse located at the Sports Village, Burton Road. Melton Mowbray Tennis Club is a community focussed sports venue offering tennis opportunities for all ages and abilities. The…

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Charitable Foundation Update...

The Charitable Foundation met during June 2019 for the quarterly meeting and the following donations were granted: £250 was awarded to Coping with Cancer in Leicestershire & Rutland who offer practical and emotional support to anyone affected by a cancer diagnosis. The funds will be used to help continue to provide the different services that…

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New Wildlife Pond for Local School...

Pupils at St Mary’s C of E Primary School, Melton can now enjoy their wildlife pond thanks to the work of the Leicestershire & Rutland Wildlife Trust Grow Wild Team. The work was sponsored by the Melton Building Society to enable children to learn outside and broaden their knowledge and understanding of the natural world….

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Volunteering at the Phoenix...

15 members of staff from across the business spent a busy morning at the Phoenix Children’s Foundation to find out about the work of the charity and to officially present a cheque for the money raised through our affinity savings account and our fundraising activities last year.  Staff spent the morning helping to exercise some of the animals…

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Over £30,000 Donated to Local Charities...

The Melton Building Society has donated a total of over £30,000 to four local charities – the Derbyshire, Leicestershire and Rutland Air Ambulance Service (DLRAA); Leicester, Leicestershire and Rutland hospice, LOROS; charity for adults with learning disabilities, Hft and The Phoenix Children’s Foundation. The money was raised in 2018 through affinity savings accounts which give…

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New Wildlife Walk for Local School...

Pupils at Asfordby Hill Primary School can now enjoy their wildlife garden thanks to the work of the Leicestershire & Rutland Wildlife Trust Grow Wild Team. The work was sponsored by the Melton Building Society to enable children to learn outside and broaden their knowledge and understanding of the natural world. “The area was very…

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The Melton Donates Over £20,000 to Local Charities...

In 2017 the Melton donated a total of over £20,000 to three local charities – the Derbyshire, Leicestershire and Rutland Air Ambulance Service (DLRAA); Leicester, Leicestershire and Rutland hospice, LOROS; and charity for adults with learning disabilities, Hft. The money was raised through affinity savings accounts which give savers an attractive rate of interest, whilst…

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Horsing Around at the Melton...

Fern the miniature Shetland pony visited the Melton Building Society to meet customers and staff. Fern belongs to the Phoenix Children’s Foundation – a Leicestershire based charity that provides crucial support for youngsters and families living with illness, disability or lack of opportunity. The Foundation is the Melton’s chosen charity of the year and the…

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Society Donates £1,000 to Dove Cottage...

The Melton Building Society presented a cheque for £1,000 to Dove Cottage.  Each of the Society’s branches chooses a local charity to support for a year.  Dove Cottage was Melton branch’s chosen charity last year.  The Society also supported Dove Cottage at several fund raising events throughout the year such as: It’s a Knockout; Summer…

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Society Raises £322 for Grantham Journal Children’s Fund...

The Melton Building Society presented a cheque for £322 to the Grantham Journal Children’s Fund.  The money was raised by the Society’s Grantham branch during 2017 through various raffles with donations from customers and employees, including a Christmas bottle raffle in December. Each of the Society’s branches chooses a local charity to support for a…

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Society Donates £2,500 to St Mary’s Church...

The Melton Building Society has donated £2,500 towards the development and refurbishment of St Mary’s Church, Melton Mowbray.  “We are delighted to be able to support this project which will provide a building fit for purpose for the whole community for many years to come,” said Martin Reason, Chief Executive, the Melton. Pictured at the…

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£4,666 Donated to Oakham Men in Sheds...

The Melton Building Society Charitable Foundation has donated £4,666 to Age UK’s Men in Sheds project in Oakham. Men in Sheds is an innovative project that is designed to support men over 50 who have experienced life changing circumstances such as retirement, redundancy or the death of a partner. “This donation from the Melton Building…

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Celebrating Summer!...

The Melton Building Society served customers with strawberries and cream on Wimbledon Tennis finals weekend and collected over £100 for Dove Cottage. Customers were entertained by the Melton Band who played some rousing music to celebrate summer!

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Society Donates £8,853 to DLRAA...

The Melton has donated over £8,853 to the Derbyshire, Leicestershire and Rutland Air Ambulance Service (DRLAA). Collette Richardson, Fund Raising Manager, DRLAA said: “We’re delighted that the Melton Building Society has raised so much for their local lifesaving air ambulance. The money they have raised will enable us to fund over 5 lifesaving missions. The…

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£5,000 To Local Community Groups...

11 local community groups have received grants from the Melton’s special Anniversary Fund which was launched to celebrate the completion of the Society’s 140th anniversary year.  Community groups within a 15 mile radius of the Melton’s three branches were invited to apply for a grant before the end of November 2016. “The Society has been…

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Society Donates £100 to St Barnabas...

The Melton has raised £100 for St Barnabas Hospice by inviting customers and staff at its Grantham High Street branch to colour cardboard tree decorations.  The Society pledged to donate £1 to St Barnabas Hospice for every decoration that is hung on the tree in the branch.

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Christmas Tree Raises Money for Rainbows Hospice...

The Melton has raised £300 for Rainbows Children’s Hospice by inviting customers and staff at its Melton Mowbray and Oakham branches to colour cardboard tree decorations. The Society pledged to donate £1 to Rainbows Children’s Hospice for every decoration that is hung on the tree in the branch.

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Society Delivers Financial Education Programme to Walton Girls’...

The Melton Building Society is sponsoring a financial education programme for Year 8 and 9 students at Walton Girls’ High School, Grantham.  The programme is being delivered by finance and education specialist, WizeUp.  

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The Village Awakes...

The Village Awakes, by local author Jill Bernhardi is on sale in our Melton Branch. The book tells the story of Jill’s experiences of living in villages in England, Scotland, Spain and Australia. The Village Awakes is on sale for £8.50 and all proceeds will go to good causes in local villages, including Old Dalby…

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New Local Sporting Trust Launched...

The Melton Building Society Charitable Foundation has set up a special trust – the June Roper Sporting Trust – to administer a donation to the Foundation made by local sportswoman June Roper in her Will. June Roper was born in Melton in 1924 and played and coached tennis and badminton in the local area for…

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The Melton sponsors financial education programme for Long Field Academy...

The Melton Building Society is sponsoring a financial education programme for Year 9 and 10 students at Long Field Academy, Melton Mowbray. The programme is being delivered by finance and education specialist, WizeUp. “Teaching our students about managing their personal finances is an important part of our curriculum and we are delighted the Melton Building…

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Supporting Vulnerable Customers...

The Society is committed to supporting vulnerable customers and we hold quarterly Vulnerable Customer meetings to review and discuss ideas and issues. Our branches and our savings administration department have a vulnerable customer champion. It is the responsibility of the champions and branch managers to ensure we are meeting the needs of vulnerable customers in…

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Cupcake Day...

All our branches and departments supported Cupcake Day on 16 June and we raised over £184 for Dementia Friends.

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Asfordby Hill Community Group...

Melton branch raised over £80 recently with a cake stall as part of the branch’s community support programme to raise money for Asfordby Hill Community Group.

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2016 CiCLE Classic...

The Melton sponsors the 2016 CiCLE Classic

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Life Saving Defibrillator...

Working with the Community HeartBeat Trust, the Melton helps to install another life saving defribrillator as part of a scheme to install five life savings units at key locations in the Melton area. The picture shows the latest unit being presented at the SureStart Community Centre, The Edge, Melton Mowbray.

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Kickstart...

The Melton Charitable Foundation helped kickstart the Melton Community Garden Project

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Charitable Foundation Kick Starts Local Almshouse Development...

The Melton Mowbray Building Society Charitable Foundation has pledged £15,000 over two years to kick start the Storers’ Charity’s development of the former Fox Inn in Melton Mowbray to create almshouses to help elderly people in need. The development will provide 10 flats and the ground floor of the former Fox Inn will continue to…

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Call one of our friendly advisors on 01664 414141. Opening hours 9am to 6pm Monday to Friday and 9am to 12pm on Saturday.

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