We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.
In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.
To reduce the risk to our branch staff and customers, from 8 June our branch opening hours will temporarily be: Monday to Friday 9am – 3pm (closed for lunch 12pm – 1pm). We are currently closed on Saturdays. Branch telephones will be open 9am to 4.30pm Monday to Friday.
From 8 June our telephone opening hours at Principal Office will be 9am – 6pm Monday to Friday.
We apologise for any inconvenience this may cause.
Please beware of the following phishing email scam – National Trading Standards have passed on an alert about a phishing scam based on impersonating correspondence from the Government’s Job Retention Scheme.
An example message is provided below – the typos are the fraudsters’ own work:
“Dear customer, We wrote to you last week to help you prepare to make a claim through the Coronavirus Job Retention Scheme. We are now writing to tell you how to access the Covid-19 relief. You will need to tell your us which UK bank account you want the grant to be paid into, in order to ensure funds are paid as quickly as possible to you.”
According to data from the Home Office and charities supporting victims, the pressures of living under COVID lock-down have caused a rapid increase in cases of domestic abuse. Abuse can take the form of coercive control, deliberate neglect and verbal or physical aggression. It often involves economic abuse (coercive control of the victim’s finances to steal their money and / or deny them the right to spend it). We’re supporting the Government’s campaign to raise awareness about help for victims of domestic abuse. You can find further guidance on how to get help here: https://www.gov.uk/guidance/domestic-abuse-how-to-get-help
Scammers are sending emails posing as the Zoom download manager asking the recipient to complete their download by clicking “next”, which releases malware when clicked. The only safe way to set up Zoom for personal use is to go on the Zoom official website and download it yourself.
Please beware of a new text scam purporting to be from the Government which informs the recipient via a text that they have been issued a £250 fine for leaving the house during the lock-down as the Government have been tracking their movements using their phone. The recipient is told that if they don’t pay immediately they will incur a heavier fine and encouraged to click on a link to make the payment which may deliver malware as well as taking the payment and their account details.
During the coronavirus outbreak, many companies and organisations have sent emails containing COVID19 updates to their customers to make them aware of their current response and status. As these types of emails have now become increasingly frequent, criminals have started to use this familiarity to their advantage. These fraudulent emails, framed as a corporate COVID-19 response, contain malicious attachments and are targeting individual consumers and companies alike…
Emails may also be disguised as coming from a hospital that inform the recipient they may have come in contact with an individual who tested positive for COVID-19. The email instructs the recipient to download an attached Excel file, complete a form, and bring it to the nearest hospital. Once the attachment is downloaded, the malware has been activated and the attackers may be able to access your data.
Please keep in mind that typically, legitimate COVID-19 response emails have a message only in the body of the email and do not contain attachments.
There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is.
Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.
To help you stay protected, here are some things that we will never do:
Please remain vigilant.
Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.
We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.
Please click here to see a list of Frequently Asked Questions for our members.
The Melton Building Society
The Charitable Foundation met during June 2019 for the quarterly meeting and the following donations were granted:
£250 was awarded to Coping with Cancer in Leicestershire & Rutland who offer practical and emotional support to anyone affected by a cancer diagnosis. The funds will be used to help continue to provide the different services that they offer to support people within the communities of Leicestershire & Rutland.
£250 was awarded to Melton & District Money Advice Service who assist people in the local community with dealing with their debts and budgeting.
£500 was awarded to Melton Mencap who are running a summer scheme for children with learning disabilities. The funds will be used to fund a bicycle session and a trip out to Twin Lakes for 12 children this summer.
£300 was awarded to the Harley Staples Cancer Trust to help fund short breaks for children and their families in the local area suffering from cancer.
£300 was awarded to Happy Days who offer holidays, respite breaks and day trips to children and young people with special needs who are further disadvantaged by living in poor socio-economic conditions.
£500 was awarded to Sense who are a charity that provides holidays and short breaks for children with deafblindness.
£300 was awarded to Oakham United Football Club to help fund a defibrillator at the club.
£250 was awarded to EDAN Lincs who support individuals and families affected by living with domestic abuse.
£300 was awarded to Guide Dogs to help with the aftercare for a person with sight loss. The funds will be utilised to help support six guide dog owners to maintain their independence in the Grantham area.
£200 was awarded to Chicks to help provide respire breaks for disadvantaged children from Leicestershire.
£500 was awarded to the Melton Community Allotment who the Society supported as a kick start project and the Society also provided assistance in erecting their first poly-tunnels. The project has gone from strength to strength adding additional facilities so they can continue to support the community. These funds will allow them to paint and furnish a log cabin which has recently been donated enabling them to develop a more social aspect of the allotment.
The Society makes an annual contribution to the Foundation and at least a third of this is awarded to either kickstart a community project or to help to establish an activity or initiative for the benefit of the community. Over the years the Foundation has helped Dove Cottage Day Hospice, the Melton Scout Group, Men in Sheds, Melton Community Garden, Community Heartbeat Trust and the local Almshouse development to name but a few.
The June Roper Sporting Trust
£550 was awarded to Melton Mowbray Tennis Club to help with the cost of the installation of electricity to their clubhouse which they fundraised to build last year. The club is a community focused sports venue that offers tennis opportunities for all ages and abilities.
Call one of our friendly advisors on 01664 414141. Opening hours 9am to 6pm Monday to Friday and 9am to 12pm on Saturday.
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