We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.
In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.
To reduce the risk to our branch staff and customers, branch opening hours have temporarily be reduced to 9am - 1pm Monday to Friday and 9am – 12pm Saturdays.
We have also temporarily reduced our telephone opening hours at Principal Office to 9am - 3.30pm Monday to Friday and 9am – 12pm Saturdays. We apologise for any inconvenience this may cause.
We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.
Please click here to see a list of Frequently Asked Questions for our members.
The Society is aware of fraudsters using the Coronavirus outbreak to try and trick people into parting with their money. Here are four types of fraudulent activity that we are aware of:
In 2017 the Melton donated a total of over £20,000 to three local charities – the Derbyshire, Leicestershire and Rutland Air Ambulance Service (DLRAA); Leicester, Leicestershire and Rutland hospice, LOROS; and charity for adults with learning disabilities, Hft. The money was raised through affinity savings accounts which give savers an attractive rate of interest, whilst every year the Society donates a percentage of the average daily account balances to the relevant charity.
“LOROS helps over 2,500 patients and their families each year and this donation from the Melton will make a massive difference to our patient care services,” said Magdalena Korytkowska, Partnership Development Lead, LOROS.
Jo Payne, National Partnerships Manager, DRLAA said: “Our trauma doctors, critical care paramedics and pilots couldn’t carry out their lifesaving work without the support of organisations like the Melton. We don’t receive any government funding – we are literally lifted into the air by the generosity of the community.”
“The DLRAA, along with LOROS and Hft, provide extremely valuable services and we are proud to be able to make these donations,” said Martin Reason, Chief Executive, the Melton. “Affinity accounts enable our members to help their chosen charity as the more money they save, the more the Melton donates to the charity each year.”
The Melton has recently launched a new online affinity savings account to support The Phoenix Children’s Foundation. The Foundation owns animals ranging from donkeys and goats, to Shetland ponies and reindeer, all of whom help provide young people with opportunities to grow emotionally and learn through Animal Assisted Activity (AAA).
Pictured left to right: Pauline Tagg, Trustee, LOROS and Melanie Swainston, Marketing Manager, the Melton:
Call one of our friendly advisors on 01664 414141. Opening hours 9am to 6pm Monday to Friday and 9am to 12pm on Saturday.
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