We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.
In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.
To reduce the risk to our branch staff and customers, from 8 June our branch opening hours will temporarily be: Monday to Friday 9am – 3pm (closed for lunch 12pm – 1pm). We are currently closed on Saturdays. Branch telephones will be open 9am to 4.30pm Monday to Friday.
From 8 June our telephone opening hours at Principal Office will be 9am – 6pm Monday to Friday.
Please note from Friday 24 July visitors to our branches and Principal Office will be required to wear a face covering.
Thank you for your cooperation
Please beware of the following phishing email scam – National Trading Standards have passed on an alert about a phishing scam based on impersonating correspondence from the Government’s Job Retention Scheme.
An example message is provided below – the typos are the fraudsters’ own work:
“Dear customer, We wrote to you last week to help you prepare to make a claim through the Coronavirus Job Retention Scheme. We are now writing to tell you how to access the Covid-19 relief. You will need to tell your us which UK bank account you want the grant to be paid into, in order to ensure funds are paid as quickly as possible to you.”
According to data from the Home Office and charities supporting victims, the pressures of living under COVID lock-down have caused a rapid increase in cases of domestic abuse. Abuse can take the form of coercive control, deliberate neglect and verbal or physical aggression. It often involves economic abuse (coercive control of the victim’s finances to steal their money and / or deny them the right to spend it). We’re supporting the Government’s campaign to raise awareness about help for victims of domestic abuse. You can find further guidance on how to get help here: https://www.gov.uk/guidance/domestic-abuse-how-to-get-help
Scammers are sending emails posing as the Zoom download manager asking the recipient to complete their download by clicking “next”, which releases malware when clicked. The only safe way to set up Zoom for personal use is to go on the Zoom official website and download it yourself.
Please beware of a new text scam purporting to be from the Government which informs the recipient via a text that they have been issued a £250 fine for leaving the house during the lock-down as the Government have been tracking their movements using their phone. The recipient is told that if they don’t pay immediately they will incur a heavier fine and encouraged to click on a link to make the payment which may deliver malware as well as taking the payment and their account details.
During the coronavirus outbreak, many companies and organisations have sent emails containing COVID19 updates to their customers to make them aware of their current response and status. As these types of emails have now become increasingly frequent, criminals have started to use this familiarity to their advantage. These fraudulent emails, framed as a corporate COVID-19 response, contain malicious attachments and are targeting individual consumers and companies alike…
Emails may also be disguised as coming from a hospital that inform the recipient they may have come in contact with an individual who tested positive for COVID-19. The email instructs the recipient to download an attached Excel file, complete a form, and bring it to the nearest hospital. Once the attachment is downloaded, the malware has been activated and the attackers may be able to access your data.
Please keep in mind that typically, legitimate COVID-19 response emails have a message only in the body of the email and do not contain attachments.
There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is.
Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.
To help you stay protected, here are some things that we will never do:
Please remain vigilant.
Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.
We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.
Please click here to see a list of Frequently Asked Questions for our members.
The Melton Building Society
A cheque for over £5,000 was presented to the Design for Life East Midland Appeal which is run by national learning disability charity, Hft. It aims to raise £2million over the next two years which will be used to provide living accommodation for people with learning disabilities in the local area, together with training, employment and volunteering opportunities.
The Melton raised the money through an online affinity savings account which gives savers an attractive rate of interest and the Society also donates a percentage of the average daily account balance to Design for Life. “In addition, last year staff voted the charity as the Society’s official charity of the year. Staff raised over £300 through collection tins in branches and fundraising activities such as cake baking, bring and buy sales and dress down days,” said Jane Gilhespy, Communications Manager the Melton.
Jacqui Gwilliam, Hft’s Director of Fundraising, said: “We are delighted to have the support of the Melton and welcome their donation towards our Design for Life Appeal. The money raised will help us continue to support people to live the life they choose by providing living accommodation and support which will enable them to live both independently and safely within their local communities.”
For further information please contact: Suzanne Fry, Public Relations Manager, on 0117 906 1755 or firstname.lastname@example.org.
For media enquiries, outside of office hours please call 0117 906 1697
Hft is a national charity providing local support for people with learning disabilities and their families.
There are around 900,000 adults with a learning disability in England. A learning disability can be mild, moderate or severe and is defined as having a reduced ability to:
Hft and Self Unlimited merged in April 2013. The new merged organisation is known as Hft. It now provides quality support to around 2,500 adults with learning disabilities across the UK in creative, resourceful ways to enable individuals to live the lives they choose.
This merger means that the new, unified, Hft has a stronger voice and a greater reach, creatively helping even more people to get the most out of life.
Hft encourages and supports people to live as independently as they can and to pursue their own interests and social lives. The charity works in partnership with individuals and their families to achieve this.
Hft also works closely with local authorities and other agencies to find the best solutions to meet a person’s needs.
Leaders in personalised technology solutions to support people with learning disabilities, Hft is committed to working to adapt existing technologies and to develop and trial new ones to support people with learning disabilities to live safely and independently.
For more information on Hft please visit www.hft.org.uk
Call one of our friendly advisors on 01664 414141. Opening hours 9am to 6pm Monday to Friday and 9am to 12pm on Saturday.
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