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Our branch opening hours are: Monday to Friday 9am – 3pm and Saturday 9am to 12pm. Branch telephones will be open Monday to Friday 9am to 4.30pm.
Our telephone opening hours at Principal Office are 9am – 6pm Monday to Friday and 9am to 12pm on Saturdays.
We encourage the use of face coverings and social distancing in our branches and Principal Office.
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There are so many. The obvious ones are where we have broken records and started to deliver against our strategy, but I have taken real pride in seeing more of our colleagues starting to believe and engage in our journey. I have also been delighted to see the opportunities for promotions internally and the new roles we have created have been so well received.
I think the people are great to work with and the challenge of what we need to do – I like a challenge.
It has been tough, but my glass half full says it has helped people understand why we need to change. If this has taught us anything it is that we need to invest, be more agile and we need to digitise – to do that we need to grow.
Our vision is to build a Modern mutual society.
I think I didn’t realise how much I would miss going to the football and how much I would miss my son going to University, although I like the house been tidy as a consequence!
I am a very resilient person, but I think everyone has found more resilience than they ever knew they had, but I think most importantly I have found joy in having a simpler life.
I wouldn’t forget my wedding anniversary! I would do some things faster some things slower, but Captain Hindsight will always be right.
I think it will be tough for different parts of the Financial Services industry – I am not sure we have seen the full effect of the economic implications of Covid-19, but fortunately the housing market is holding up really well. It’s important we continue to execute our strategy as it will offer more protection in any downturn.
Be your authentic self, create an environment and belief that people want to follow you. But also your biggest strength if over played can be your biggest weakness.
I have been fortunate to work for some amazing people; Terri Dial and Dame Susan Rice stand out from my time at Lloyds, both very different kinds of leaders but both exceptionally gifted. For those that see me in my study on Teams they can probably make out all the books on different political leaders who I also like to read and learn from.
I believe it’s my duty and responsibility when I leave this organisation for it to be stronger and in better shape and to protect the legacy of the last 150 years.
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