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Coronavirus - Help us to help you

We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.

In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.

To reduce the risk to our branch staff and customers, branch opening hours have temporarily be reduced to 9am - 1pm Monday to Friday and 9am – 12pm Saturdays.

We have also temporarily reduced our telephone opening hours at Principal Office to 9am - 3.30pm Monday to Friday and 9am – 12pm Saturdays. We apologise for any inconvenience this may cause.

Coronavirus Update

We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.

Please click here to see a list of Frequently Asked Questions for our members.

Coronavirus Scams

The Society is aware of fraudsters using the Coronavirus outbreak to try and trick people into parting with their money. Here are four types of fraudulent activity that we are aware of:

  • Sales of ineffective protective face masks
  • Coronavirus-themed phishing emails with malicious links and attachments
  • Fraudsters sending texts and emails pretending to be from the World Health Organisation (WHO) claiming to be able to provide a list of infected people in their area. Please remember to be wary of links and attachments from unsolicited emails and texts and take care not to provide your personal or financial details
  • Posing as employees of a bank or building society. Please click here to read further guidance on how to protect yourself

Thank you for your patience.

The Melton Building Society

Call us on 01664 414141 between 9am and 6pm Monday to Friday and 9am and 12pm on Saturdays

Profits Steady as the Melton Invests in the Future

About The Melton Building Society

The Melton Group has reported another robust year of results with 1% growth in mortgages and 3.4% growth in savings, together with healthy profitability of £1.42 million before tax for the year ended 31 December 2018 having made a £250,000 investment in a new business finance subsidiary. The Society’s commitment to share 5% of its profits in support of the local community means the Society donated over £86,000 to local causes in Leicestershire, Rutland and Lincolnshire last year.

Key highlights for the year ended December 2018 include:

  • £1.42m profits
  • £64m new mortgages
  • Capital reserves £39.3m
  • Low level of complaints maintained
  • Four industry awards
  • High Net Promoter Score of +76.3 (financial services average +47.5)
  • Over £86,000 donated to local causes, including £18,200 to the DRLAA

“Despite a tough economic backdrop, the Society has produced a solid set of results for 2018,” said Martin Reason, Chief Executive, the Melton. “The Society is committed to investing for the future and profits have steadied largely due to a significant investment in a new business that will diversify and strengthen the Group’s sources of revenue and customer base.  We aim to launch this business in the second half of 2019.

“However, the core of our business comes from a traditional customer base that expects not only excellent service and great value products, but also social responsibility and care for our community to shine through everything we do. This is why we will continue to support our schools financial education programme, champion eco friendly mortgage and savings products and continue to support our Charitable Foundation and local charities which make a difference to our communities,” concluded Martin Reason.

The Melton has branches in Grantham, Oakham and Melton Mowbray and is a mutual building society providing both branch and online services with financial products including mortgages, savings and insurance and investment solutions.