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We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.
In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct during our business opening hours if you have any queries or to register to use our online services.
From Thursday 7 January 2021, our branch opening hours will be: Monday to Friday 9am – 1pm. Our Melton Branch will be open on Saturday 9am to 12pm. Our Grantham and Oakham Branches will be closed on Saturdays. Branch telephones will be open 9am to 4.30pm Monday to Friday.
Our telephone opening hours at Principal Office will be 9am – 6pm Monday to Friday and 9am to 12pm on Saturdays.
Please note visitors to our branches and Principal Office will be required to wear a face covering.
Thank you for your cooperation
Please beware of the following phishing email scam – National Trading Standards have passed on an alert about a phishing scam based on impersonating correspondence from the Government’s Job Retention Scheme.
An example message is provided below – the typos are the fraudsters’ own work:
“Dear customer, We wrote to you last week to help you prepare to make a claim through the Coronavirus Job Retention Scheme. We are now writing to tell you how to access the Covid-19 relief. You will need to tell your us which UK bank account you want the grant to be paid into, in order to ensure funds are paid as quickly as possible to you.”
According to data from the Home Office and charities supporting victims, the pressures of living under COVID lock-down have caused a rapid increase in cases of domestic abuse. Abuse can take the form of coercive control, deliberate neglect and verbal or physical aggression. It often involves economic abuse (coercive control of the victim’s finances to steal their money and / or deny them the right to spend it). We’re supporting the Government’s campaign to raise awareness about help for victims of domestic abuse. You can find further guidance on how to get help here: https://www.gov.uk/guidance/domestic-abuse-how-to-get-help
Scammers are sending emails posing as the Zoom download manager asking the recipient to complete their download by clicking “next”, which releases malware when clicked. The only safe way to set up Zoom for personal use is to go on the Zoom official website and download it yourself.
Please beware of a new text scam purporting to be from the Government which informs the recipient via a text that they have been issued a £250 fine for leaving the house during the lock-down as the Government have been tracking their movements using their phone. The recipient is told that if they don’t pay immediately they will incur a heavier fine and encouraged to click on a link to make the payment which may deliver malware as well as taking the payment and their account details.
During the coronavirus outbreak, many companies and organisations have sent emails containing COVID19 updates to their customers to make them aware of their current response and status. As these types of emails have now become increasingly frequent, criminals have started to use this familiarity to their advantage. These fraudulent emails, framed as a corporate COVID-19 response, contain malicious attachments and are targeting individual consumers and companies alike…
Emails may also be disguised as coming from a hospital that inform the recipient they may have come in contact with an individual who tested positive for COVID-19. The email instructs the recipient to download an attached Excel file, complete a form, and bring it to the nearest hospital. Once the attachment is downloaded, the malware has been activated and the attackers may be able to access your data.
Please keep in mind that typically, legitimate COVID-19 response emails have a message only in the body of the email and do not contain attachments.
There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is.
Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.
To help you stay protected, here are some things that we will never do:
Please remain vigilant.
Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.
We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.
Please click here to see a list of Frequently Asked Questions for our members.
The Melton Building Society
Sir David was warmly welcomed when he took a tour of the new £1.1m centre and met some of the Leicestershire & Rutland Wildlife Trust’s 400-strong team of volunteers who contribute an extraordinary 35,000 hours at the nature reserve each year.
Thought to be the first of its kind in the UK, the centre will provide support and training for volunteers in conservation, countryside and heritage skills. Leicestershire & Rutland Wildlife Trust director Simon Bentley said: “We hope that the new centre will serve as the hub of an active, supportive community and will deliver an exciting and innovative range of learning opportunities, from dry-stone walling and hedge-laying, to bird ringing and wildlife recording.”
Funded by a grant from the Heritage Lottery Fund with further contributions from Anglian Water, charitable trusts, the Melton Building Society and a public appeal, the building is designed to sit comfortably and sympathetically in its natural setting within the reserve.
Mr Bentley added: “The building incorporates important features to minimise its environmental impact including locally-sourced construction materials, maximum use of natural light and a high level of insulation and low energy fittings. It also features a living sedum roof and gabions filled with local stone, which will insulate the building and provide a rich variety of wildlife micro-habitats.”
Sir David paid tribute to the dedication of the volunteers who ‘don’t sit and stare’. He said, “This wonderful new building will enable skilled volunteers of all ages and backgrounds to protect and conserve the rich diversity of wildlife at Rutland Water and other important nature reserves into the future. It will enable them to work in a supportive environment and I am sure that they will derive immense pleasure and enjoyment from doing so.”
Volunteer Co-ordinator, Sarah Proud said, “Volunteers get involved in every aspect of work at the nature reserve, including habitat management, wildlife recording, welcoming visitors and assisting with events and activities. Volunteering enriches people’s lives and the new Centre will not only enable us to support our existing volunteers, but also offer new and exciting opportunities for even more people to get involved.”
The Melton donated £15,000 towards the construction of the Centre to enable the Trust to complete construction of the first floor space to include a viewing gallery with stunning views over the wetland lagoon. The Melton is working in partnership with the Leicestershire & Rutland Wildlife Trust to generate funds and increase awareness of the Trust’s purpose and vision through a number of initiatives. For example, children aged 0 to 16 years who open a new Wild Ones Young Savers Account at any branch of the Melton will receive a free Wild Ones Packs containing a pocket wildlife guide, wildflower seeds and more to encourage young people to enjoy wildlife and get into the habit of saving. Other activities include a special one year Family Membership of the Leicestershire & Rutland Wildlife Trust for just £10 – a saving of £30. For every Leicestershire & Rutland Wildlife Trust member who completes on a mortgage with the Melton, the Society will donate £150 to the Trust.
To learn more about the Volunteer Training Centre see www.rutlandwater.org.uk/wildlives
Photograph: Martin Reason, Chief Executive, the Melton meets Sir David Attenborough at the official opening of the Volunteer Training Centre at Rutland Water Nature Reserve
Call one of our friendly advisors on 01664 414141. Opening hours 9am to 6pm Monday to Friday and 9am to 12pm on Saturdays.
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