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Coronavirus - Help us to help you

We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.

In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct during our business opening hours if you have any queries or to register to use our online services.

To reduce the risk to our branch staff and customers, from Monday 2 November our branch opening hours will temporarily be: Monday to Friday 9am – 2pm.  We are currently closed on Saturdays.  Branch telephones will be open 9am to 4pm Monday to Friday.

Our telephone opening hours at Principal Office will be 9am – 4pm Monday to Friday.

Please note visitors to our branches and Principal Office will be required to wear a face covering.

Thank you for your cooperation

EMAIL SCAM EXPLOITING JOB RETENTION SCHEME

Please beware of the following phishing email scam – National Trading Standards have passed on an alert about a phishing scam based on impersonating correspondence from the Government’s Job Retention Scheme.

  • The scam involves phishing emails to companies about the scheme
  • The emails pretend to be from Jim Harra, First Permanent Secretary and Chief Executive of HMRC
  • The sender email address used is  no-reply@ncryptedprojects.com
  • the emails use Official HMRC branding, and the message asks for the bank details of the recipient.

An example message is provided below – the typos are the fraudsters’ own work:

“Dear customer, We wrote to you last week to help you prepare to make a claim through the Coronavirus Job Retention Scheme. We are now writing to tell you how to access the Covid-19 relief. You will need to tell your us which UK bank account you want the grant to be paid into, in order to ensure funds are paid as quickly as possible to you.”

NO EXCUSE FOR DOMESTIC ABUSE

According to data from the Home Office and charities supporting victims, the pressures of living under COVID lock-down have caused a rapid increase in cases of domestic abuse. Abuse can take the form of coercive control, deliberate neglect and verbal or physical aggression. It often involves economic abuse (coercive control of the victim’s finances to steal their money and / or deny them the right to spend it).  We’re supporting the Government’s campaign to raise awareness about help for victims of domestic abuse.  You can find further guidance on how to get help here: https://www.gov.uk/guidance/domestic-abuse-how-to-get-help

COVID-19 – ZOOM SCAM

Scammers are sending emails posing as the Zoom download manager asking the recipient to complete their download by clicking “next”, which releases malware when clicked. The only safe way to set up Zoom for personal use is to go on the Zoom official website and download it yourself.

COVID-19 – TEXT SCAM

Please beware of a new text scam purporting to be from the Government which informs the recipient via a text that they have been issued a £250 fine for leaving the house during the lock-down as the Government have been tracking their movements using their phone. The recipient is told that if they don’t pay immediately they will incur a heavier fine and encouraged to click on a link to make the payment which may deliver malware as well as taking the payment and their account details.

COVID-19 – FRAUDULENT EMAILS

During the coronavirus outbreak, many companies and organisations have sent emails containing COVID19 updates to their customers to make them aware of their current response and status. As these types of emails have now become increasingly frequent, criminals have started to use this familiarity to their advantage. These fraudulent emails, framed as a corporate COVID-19 response, contain malicious attachments and are targeting individual consumers and companies alike…

Emails may also be disguised as coming from a hospital that inform the recipient they may have come in contact with an individual who tested positive for COVID-19. The email instructs the recipient to download an attached Excel file, complete a form, and bring it to the nearest hospital. Once the attachment is downloaded, the malware has been activated and the attackers may be able to access your data.

Please keep in mind that typically, legitimate COVID-19 response emails have a message only in the body of the email and do not contain attachments.

COVID-19 – PROTECT YOURSELF FROM FRAUD

There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is.

Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.

To help you stay protected, here are some things that we will never do:

  • Ask you to disclose your PIN number or other passwords for your accounts
  • Encourage you to move funds from your own account into a different “safe” account
  • Charge up-front fees for repayment holidays
  • Make home visits to collect mortgage arrears on your doorstep
  • Demand an immediate payment of mortgage arrears over the phone
  • Demand payment of mortgage arrears via email providing you with a link through which to make payments.

Please remain vigilant.

Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.

Coronavirus Update

We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.

Please click here to see a list of Frequently Asked Questions for our members.

The Melton Building Society

 
About The Melton Building Society

The Melton Voted Best Children’s Savings Provider

December 14 2018

The Melton Building Society has been voted Best Children’s Savings Provider in the Personal Finance Awards 2018. The awards celebrate the best businesses and products in the UK personal finance market as voted for by the public. “The Society offers a choice of savings accounts for under 16 year olds, including our Wild Ones Young...

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What Mortgage Awards 2018

August 2 2018

We are delighted to receive Highly Commended in the Best Shared Ownership Mortgage Lender category for the second year running in the What Mortgage Awards, together with Highly Commended in the Best Local Building Society category.  These awards recognise the best businesses in the UK’s mortgage and personal finance markets, as voted for by consumers.

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Increase in Profits Means More Support for Local Community

April 30 2018

The Melton Group has reported another year of progress in 2017 with profits of over £1.6m – the Society’s strategic commitment to share 5% of its profits in support of community welfare meant it donated more than £80,000 to local causes across Leicestershire, Rutland and Lincolnshire last year. The rise in profits was supported by...

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Horsing Around at the Melton

March 23 2018

Fern the miniature Shetland pony visited the Melton Building Society to meet customers and staff. Fern belongs to the Phoenix Children’s Foundation – a Leicestershire based charity that provides crucial support for youngsters and families living with illness, disability or lack of opportunity. The Foundation is the Melton’s chosen charity of the year and the...

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What to do When Someone Dies

February 14 2018

When you are grieving, all the practical tasks that need to be done can seem overwhelming.  We have put together a step-by-step Guide to bereavement to help you manage things as easily as possible, for example, how to register the death, arranging the funeral, how to deal with the estate, who to notify when someone...

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Savings Champion Awards Finalist 2018

January 19 2018

We are delighted to be finalists in the Best Charity Savings Account Provider category in the Savings Champion Awards 2018.   The Savings Champion Awards acknowledge excellence in a wide range of savings categories, recognising those banks and building societies that have consistently offered best buy rates, provided excellent customer service and promoted competition in...

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The Melton Scoops Seven Industry Awards in 2017

January 11 2018

The Melton  received seven accolades last year in four key industry awards – MoneyAge, What Mortgage, Moneyfacts and most recently, the Mortgage Finance Gazette Awards. “We are extremely proud to be recipients of these awards, including winner of Mortgage Provider of the Year in the MoneyAge Awards for the second year in a row,” said...

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Society Donates £2,500 to St Mary’s Church

January 2 2018

The Melton has donated £2,500 towards the development and refurbishment of St Mary’s Church, Melton Mowbray.  “We are delighted to be able to support this project which will provide a building fit for purpose for the whole community for many years to come,” said Martin Reason, Chief Executive, the Melton.

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The Melton Reports a Year of Growth

May 15 2017

The Melton Group has reported another year of progress with 8% growth in mortgages and 10% growth in savings, together with healthy profitability of £1.46 million for the year ended 31 December 2016. The Melton Group advanced £76 million of new mortgages during the year, with loans and advances increasing by 8% to £339 million. ...

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The Melton Scores Awards Hat Trick!

December 5 2016

The Melton Building Society has received a third industry award for 2016 – winner of the Mortgage Finance Gazette Mortgage Product Innovation Award.  This award follows recognition earlier this year in the MoneyAge and Moneyfacts Awards. “We are extremely proud to be recipients of not just one, but three top industry awards,” said Martin Reason,...

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